Big Star Ford - Service Advisor Resume Example

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Nathan Gonzalez

XXXX XXXXX XX, Pearland, TX 77581

Ph: XXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Service consultant with 2.5 years background in customer service roles. Core competencies including team building and complex problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service
Persuasion

Critical Thinking
Negotiation

Time Management
Complex Problem Solving

Judgment and Decision Making
Building and Construction

Mechanical
Equipment Maintenance

Equipment Selection

Experience

Service Advisor Sep 2014－Present Big Star Ford － Manvel, TX

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Quote prices on services and parts

Emphasize services based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

Negotiate prices or terms of sales or service agreements.

Maintain customer records, using automated systems.

Collaborate with coworkers to exchange information, such as selling strategies or updated service information.

Provide customers with ongoing technical support.

Demonstrate and explain the operation and use of products.

Verify that service agreements and repair orders are accurate and that delivery schedules meet deadlines.

Sell service contracts for products.

Complete expense reports, sales reports, or other paperwork.

Compute customer's installation or production costs and estimate savings from new services, products, or equipment.

Consult with technicians regarding technical problems with products.

Recommend ways for customers to alter product usage in order to improve production.

Complete product and development training as required.

Train establishment personnel in equipment use.

Recommend products to customers, based on customers' needs and interests.

Assistant Manager Oct 2013－Apr 2014 Roady's Grill － Caldwell, ID

Count money and make bank deposits.

Investigate and resolve complaints regarding product quality, service, or accommodations.

Review financial transactions to ensure that expenditures are authorized and budgeted.

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service.

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

Order and purchase equipment and supplies.

Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

Resolve customer complaints regarding product service.

Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

Present bills and accept payments.

Material and Equipment Manager May 2011－Jan 2012 Restocon Corp － Houston, TX

Repair and maintain gasoline engines used to power equipment such as portable saws, lawn mowers, generators, and compressors.

Adjust points, valves, carburetors, distributors, and spark plug gaps, using feeler gauges.

Reassemble engines after repair or maintenance work is complete.

Perform routine maintenance such as cleaning and oiling parts, honing cylinders, and tuning ignition systems.

Show employees how to maintain equipment.

Dismantle engines, using hand tools, and examine parts for defects.

Report any mechanical problems encountered with vehicles.

Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.

Load and unload trucks, vans, or automobiles.

Turn in receipts and money received from deliveries.

Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.

Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.

Collect delivery instructions from appropriate sources, verifying instructions and routes.

Report vehicle defects, accidents, traffic violations, or damage to the vehicles.

Secure cargo for transport, using ropes, blocks, chain, binders, or covers.

Obtain receipts or signatures for delivered goods and collect payment for services when required.

Inventory and inspect goods to be moved to determine quantities and conditions.

Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid or performing minor repairs.

Load and unload trucks, or help others with loading and unloading, operating any special loading-related equipment on vehicles and using other equipment as necessary.

Education