Hangar Pub and Grill - Server Resume Example

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Victoria Ramirez

XX XXXXXX XXXXXX XXXX X, Westfield, MA 01085 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Highly trained within the service industry, I have been working customer service for seven years. I enjoy making people happy and fulfilled, with whatever I am selling whether it be food, drink, or product. I am goal orientated, I don't feel complete until the job is done and at its best. I am a hard worker, I show up to work to work, and I enjoy giving my all for my workplace.

Skills

Active Learning. I believe that knowledge is power, and I take all of my life experiences, take them and turn them into life lessons. Negotiation. Through working in the sales perspective of the work force, negotiation played a huge part due to most of the human race are looking for 'deals.' You wont profit in business if you are handing out deals left and right. Sometimes you have to think outside of the box and make the customer think they've won the deal, but in reality your both walking away winners.

Customer Service. I've worked in the customer service industry for years. I enjoy helping people to the best of my knowledge, and seeing them walk away with a little more than what they walked up with. Active Listening. With working in the restaurant industry it takes a careful listener. Customers are throwing out orders the whole time they are at your table and you must keep an open ear, pay attention.

Organization. Keeping things organized helps in any situation whether it be work or home. It makes for an easier day when you know where everything is at.

Experience

Server Jul 2014 - Oct 2014
Hangar Pub and Grill Westfield, MA
Customer service is always key when it comes to working in a restaurant atmosphere. Make the work environment a happy place for customers, after all they are paying for a day/night out. Duties consist of making sure drinks are full if wanted by customer. Take food orders, computer, run food, bus tables, and do it all with a smile. Stock service stations such as ice, plates, napkins, condiments, straws, and roll silverware.

Server Jul 2013 - Jan 2014
Fat Tuesdays Key West, FL
Fat Tuesdays is located in the belly of the beast in Key West, FL. It was a very fun place to work only serving drinks, but we did not deny customers of ordering food to the establishment. My duties were to make sure that drinks stayed full and to upsell our alcohol drinks. We were constantly cleaning up after customers throughout the whole shift. Most importantly, this place of work was all about making sure the customers were having a good time on there vacation.

Server Dec 2012 - Jul 2013
Mangrove Mamas Bar and Grill Sugarloaf Key, FL

This was an outside restaurant up the keys, so there wasn't much around, but still very fast paced for the lunch and dinner rushes. Customer service was very important because as I said, there wasn't very much around, which made the competition factor high. Our duties were to make the customers feel at home and give them all the attention they needed. We ran our own food and bussed our own tables, with a food runner/bus boy around for when we got in the weeds.

Cashier Jul 2012 - Dec 2012
IGA Grocery Au Gres, MI
I went home to Michigan from Florida to receive my GED. I was up there for five months to only return back to Florida. I worked at a local grocery store as a cashier, they knew I was only there for a short time. My duties consisted of 'facing', which only means to fix the aisles making sure they were presentable and easy to find for customers. Work the cash register with nothing but a smile, and a helpful attitude.

Sales Associate Jun 2011 - Jul 2012
Kai Kai Sandals Key West , FL
Not only did we sell our very own brand shoe, but we also sold nice clothing such as Jams World, and Tommy Bahama. We took into consideration that the merchandise we sold was a little more on the expensive side. We took our time to get to know the customers before jumping right into the sale. Duties were to make sure our store was clean and organized so that the customers would have no problem staying a shopping around. Kai Kai was a friendly place to be, lending nothing but a helpful hand.

Sales Associate Feb 2010 - Jul 2011
Beachwear Key West, FL

This store is located on the busiest block on the busiest street in Key West. The basis of this company was to sell, make sure customers did not leave empty handed. I worked on my own and took care of the store, making sure it was up to par for sales.

Education