Applebees - Serever Resume Example

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Hannah Wood
XXXX X XXXX XX , Merrillville , IN 46410 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Office Manager with 1 year background in fast paced Dental office. Core competencies include filing insurance, answering a multi-line phone system, and scheduling appointments and follow-up visits as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Accomplished and energetic with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities.

Skills
  • Clerical
  • Customer and Personal Service
  • English Language
  • Quality Control Analysis
  • Speaking
  • Administration and Management
  • Active Listening
  • Time Management
Experience
Serever/Bartender/Trainer 03/2006 to 06/2015
Applebees Schererville, IN
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine, and bottled or draft beer.
  • Take beverage orders from serving staff or directly from patrons.
  • Clean bars, work areas, and tables.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Order or requisition liquors and supplies.
  • Ask customers who become loud and obnoxious to leave, or physically remove them.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Develop alternative training methods if expected improvements are not seen.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Office Manager 01/1999 to 05/2000
Espino DDS. Merrillville, IN
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  • Manage business, employing and supervising staff and handling paperwork and insurance claims.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  • Deliver messages and run errands.
  • Train other staff members to perform work activities, such as using computer applications.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Complete insurance or other claim forms.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
Education
Working on my bachelors degree expected graduation is September 2016: Healthcare Administration Ashford University Clinton Campus - Clinton, IA
Awards

Dean's List four semesters.

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About this resume

Serever FROM Merrillville , Indiana RESUME

This is a resume for a Serever in Merrillville, Indiana with experience working for such companies as Applebees and Espino DDS. The grade for this resume is 0 and is one of hundreds of Serever resumes available on our site for free. Use these resumes as templates to get help creating the best Serever resume.

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School Attended
Ashford University Clinton Campus