Applebees - Serever Resume Example

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Hannah Wood
Professional Summary

Service-oriented Office Manager with 1 year background in fast paced Dental office. Core competencies include filing insurance, answering a multi-line phone system, and scheduling appointments and follow-up visits as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Accomplished and energetic with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities.

  • Clerical
  • Customer and Personal Service
  • English Language
  • Quality Control Analysis
  • Speaking
  • Administration and Management
  • Active Listening
  • Time Management
Serever/Bartender/Trainer 03/2006 to 06/2015
Applebees Schererville, IN
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine, and bottled or draft beer.
  • Take beverage orders from serving staff or directly from patrons.
  • Clean bars, work areas, and tables.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Order or requisition liquors and supplies.
  • Ask customers who become loud and obnoxious to leave, or physically remove them.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Develop alternative training methods if expected improvements are not seen.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Office Manager 01/1999 to 05/2000
Espino DDS. Merrillville, IN
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  • Manage business, employing and supervising staff and handling paperwork and insurance claims.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  • Deliver messages and run errands.
  • Train other staff members to perform work activities, such as using computer applications.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Complete insurance or other claim forms.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
Working on my bachelors degree expected graduation is September 2016: Healthcare Administration Ashford University Clinton Campus - Clinton, IA

Dean's List four semesters.

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About this resume

Serever FROM Merrillville , Indiana RESUME

This is a resume for a Serever in Merrillville, Indiana with experience working for such companies as Applebees and Espino DDS. The grade for this resume is 0 and is one of hundreds of Serever resumes available on our site for free. Use these resumes as templates to get help creating the best Serever resume.

School Attended
Ashford University Clinton Campus