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Prosper Market Place - Senior Verification Specialist Resume Example

Oliver Martinez
XXXX X XXXXXX XXXX, Phoenix, AZ 85021
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Solution intensive management professional offering 17 years of advanced leadership experience, transforming teams into efficient units demonstrating creativity in production that is critical to financial and operational success with a solid history of achievement in collections and loan document processing.  
Skills
  • Detail-oriented
  • Excellent time management skills
  • Analytical
  • Goal Oriented
  • Risk management
  • Employee training and development
  • Customer service-oriented
  • Organized
  • Spanish speaking
  • Quality assurance and control
Experience
Senior Verification Specialist Oct 2014Jul 2015 Prosper Market Place Phoenix, AZ
  • Evaluated the accuracy of loan documents
  • Calculated income using pay stub and W2
  • Assessed loan attributes and documentation for soundness and accuracy
  • Achieved monthly production goals while maintaining quality standards
  • Provided exceptional customer service verbally and written
Loan Administration Manager 2 Aug 2008Jan 2014 Wells Fargo/Wachovia/WFS Financial Phoenix, AZ
  • Operations Management for the Phoenix Regional Business Center auto loan document processing center consisting of 5 employees generating an average of 1800 contracts averaging over $35M in new deals per month.
  • Sustained a 96% success rate on our Service Level Agreement to our dealerships.
  • Direct Management and training of five full-time loan processors.
  • Conducted monthly individual and team quality control audits/reviews.
  • Managed monthly dealer yellow flags report which consisted of monthly monitoring of unbookable deals, unperfected titles, insufficient funds, deals not meeting stipulations or underwriting requirements and misdirected contracts.
  • Monitored our fax funding and original document follow up procedures.
  • In charge of ordering all employee and office supplies.
  • Handled all miscellaneous funding issues: unwinds, logging deals, new dealership files, updating our dealer base information and more.
  • Monthly collaboration with production managers and sales force.
  • Facilitated and organized, regional, office, and departmental strategic meetings.
  • Weekly career development meetings with funding team.
  • Outreach and business development relationship visits with our dealer partners.
  • Risk mitigation by updating new policies, quality audits and compliance training.
Loan Service Supervisor Feb 2004Jul 2008 Wells Fargo/Wachovia/WFS Financial Tempe, AZ
  • Managed day-to-day activity of team that consisted of 8 loan service counselors,1 senior counselor and 1 repossession specialist.
  • Maintained acceptable loss and delinquency numbers in relation to department goals; responsible to forecast trends.
  • Monitored, evaluated and enhanced overall account activity for maximum effectiveness.
  • Reviewed, discussed and made decisions on delinquent accounts.
  • Adhered and ensured compliance with all policies and regulatory bodies; achieved satisfactory ratings in all compliance audits.
  • Coordinated and supported activities of various departments.
  • Development of direct reports

Senior Loan Service Counselor Jan 2002Jan 2004 Wells Fargo/Wachovia/WFS Financial Tempe, AZ
  • Responsible for collecting and loss prevention activities on assigned accounts.
  • Offered solutions, used collection tools available to negotiate payment arrangements with customers.
  • Achieved satisfactory ratings regarding accounts worked per hour, dollars collected per hour, promises to pay per hour, promise conversion and all other aspects of required collection stats.
  • Learned various collection's reports to keep delinquency and charge off to acceptable levels as set forth by management.
  • Coached the current LSCs through daily account audits and telephone monitoring.
  • Represented WFS Financial at small claims hearings on several occasions.
  • Was in charge of special activities such as handling insurance deficiency claims, helped with repossessions and other duties asked of me.
Loan Service Counselor Aug 1999Dec 2001 Wells Fargo/Wachovia/WFS Financial Tempe, AZ
  • Responsible for collecting and loss prevention activities on assigned accounts 30-90 days past due.
  • Offered solutions, used collection tools available to negotiate payment arrangements with customers, these included due date changes, deferments, automatic loan payments and payment plans.
  • Achieved satisfactory ratings regarding accounts worked per hour, dollars collected per hour, promises to pay per hour, promise conversion and all other aspects of required collection stats.
  • Learned to project delinquency and charge off.
  • Assigned accounts for field chases.
Administrative Assistant Mar 1997Jul 1999 Wells Fargo/Wachovia/WFS Financial Tempe, AZ
  • Processed deferments, due date changes, automatic loan payments, insurance deficiency claims and most of the collections miscellaneous paperwork.
  • Greeted customers and posted auto loan payments to their accounts.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Assisted the operations department with clerical duties.
  • Ensure maintenance of all logs to be compliant.
Copy Center Operator Jul 1995Feb 1997 Ikon Office Solutions Phoenix, AZ
  • In charge of copy center for two major law firms in central Phoenix.
  • Scheduled and completed copy orders.
  • Enlarged photo copies to poster size.
  • Prepared binders for conferences and court cases.
Education
Associate of Science: General Studies Mar 1999 Phoenix College Phoenix, AZ
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Resume Details

This is a real resume for a Senior Verification Specialist in Phoenix, Arizona with experience working for such companies as Prosper Market Place, Wells Fargo, Wachovia. This is one of the hundreds of Senior Verification Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Verification Specialist resume.

Previous Companies:

  • Prosper Market Place
  • Wells Fargo
  • Wachovia

Previous Job Positions:

  • Senior Verification Specialist
  • Loan Administration Manager 2
  • Loan Service Supervisor
  • Senior Loan Service Counselor
  • Loan Service Counselor

Schools:

  • Phoenix College

Level of Education:

  • Associate of Science

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