Bank of America - Senior Teller Resume Example

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Julian Phillips

XXXX XX XXXXXXXXXXX, Midland, TX 79701

Ph: XXX XXXXXXXX

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Professional Summary

Seasoned Senior Teller with more than 17 years of experience in fast-paced banking environment. Excellent customer service and banking skills. Track record of achieving exceptional results in referrals and daily customer transactions.

Skills

Customer and Personal Service
Mathematics

Sales and Marketing
Judgment and Decision Making

Time Management
Active Learning

Writing
Clerical

Experience

Senior Teller Sep 1997－Present Bank of America － Midland, TX

Greet and manage customer accts. Balance and fill ATM and the TCD (Teller Cash Dispense Machine)for banking Center. Perform daily deposits, withdrawals and transfers. Reconciling Vault and cash drawer daily. Present customers with all available current products that would suite their needs.

Cashier Apr 1994－Nov 1997 Sally's Beauty Supply － Midland, TX

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Stock shelves, and mark prices on shelves and items.

Assitant Manager Jun 1989－Nov 1994 Lane Bryant － Midland, TX

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Education