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Citibank - Senior Service Representative Resume Example

Joshua Hill
XXXX XXXXX XXXXXXXX XXXXX, Sioux Falls, SD 57106
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Fifteen years experience in Commercial Cards.  Seven years experience in Security/Recoveries for Commercial Cards.

Score of  1 or 2 on year end review for the past seven years.

Extensive knowledge of TSYS.  Extensive knowledge and experience of  the Security and Recoveries Processes.

Experience with Microsoft Word and Microsoft Excel.

Handle every task given with accuracy and efficiency. Acted as a Subject Matter Expert with numerous visitors and Senior Management.

Skills
  • Judgment and Decision Making
  • Time Management
  • Organization
  • Verbal and Written Communication
  • Leadership
  • Problem Solving
Experience
SENIOR SERVICE REPRESENTATIVE May 2008Present Citibank

Reviewing fraud claims from our clients and issuing credits to credit cards.

Contacting clients to obtain information regarding their claims.

Issuing chargebacks to merchant banks using Visa and MasterCard regulations.

Review  and process incoming representments and prearbritations

Testing systems for remote access in contingency situations.

Report fraud through associations for compliance.

SECURITY REPRESENTATIVE/OIL CARDS May 2005May 2008 Citibank

Received customer calls regarding fraud charges.

Processed  fraud claims

Train colleagues to take calls and process fraud claims

ACCT MAINT/CUSTOMER SERVICE REP-COMMERCIAL CARDS Feb 1998May 2005 Citibank

Performed all account maintenance of Commercial Card accounts.

Fulfilled requests for Program Administrators and Client Account Managers.

Received incoming Customer Service calls from clients.

RETENTION REPRESENTATIVE Apr 1996Feb 1998 Citibank Receiving inbound and making outbound phone calls to retain cardholders.
Education
High School Diploma May 1985 Fairmont High School Fairmont, MN
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Resume Details

This is a real resume for a SENIOR SERVICE REPRESENTATIVE in Sioux Falls, South Dakota with experience working for such companies as Citibank. This is one of the hundreds of SENIOR SERVICE REPRESENTATIVE resumes available on our site for free. Use these resumes as templates to get help creating the best SENIOR SERVICE REPRESENTATIVE resume.

Previous Companies:

  • Citibank

Previous Job Positions:

  • SENIOR SERVICE REPRESENTATIVE
  • SECURITY REPRESENTATIVE
  • OIL CARDS
  • ACCT MAINT
  • CUSTOMER SERVICE REP COMMERCIAL CARDS

Schools:

  • Fairmont High School

Level of Education:

  • High School Diploma

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