Canon Solutions America - Senior Service Engineer Resume Example

John Hall

XXX XXXX X XX XX, Hialeah, FL 33010

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Ph: XXXXXXXXXXXX

Professional Summary

Accomplished and energetic Field Service Engineer with a solid history of achievement in copier technologies. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Hardware, Software and troubleshooting.

Goal-oriented Field Service Engineer dedicated to high levels of customer satisfaction and meeting aggressive business goals. Commitment and loyalty with specialized knowledge in Black and white and color copiers Canon machines.

Skills

Computers and Electronics, Network Printing, Color PASS print driver Installation, Network Hardware, Network Basics, Service Support Tool, imageWARE remote-service technician, Universal Send, Frame Types and Protocols, Applied Technology for Canon.color copy Process
English Language

Engineering and Technology
Customer and Personal Service

Systems Analysis
Programming

Quality Control Analysis
Production and Processing machines, IPC 7000, 7010, 6010, 7011, IP1135, Oce Dp 110, 120, 135.

Troubleshooting
Equipment Maintenance: Image runner 1025, ir4570, 1r2280, ir8000, ir105, ir6570, ir7095, ir7105

Image Runner Advance 5000, 6000, 8000, Image Runner Advance Color 9000, IRAdv5000,
Operation and Control

Repairing
Installation

Experience

Canon Solutions America Miami, Fl Senior Service Engineer Dec 2006－Jan 2015

Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.

Repair, rewire, and troubleshoot electrical systems.

Research, order, and maintain parts inventory for services and repairs.

Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.

Read and understand operating manuals, blueprints, and technical drawings.

Schedule maintenance for production machines and equipment, and keep equipment service records.

Sears Roebuck Miami, Fl Field Services Technician Apr 2005－Oct 2006

Troubleshoot robotic systems, using knowledge of microprocessors, programmable controllers, electronics, circuit analysis, mechanics, sensor or feedback systems, hydraulics, or pneumatics.

Boston Scientific Miami, Fl Quality Control Technician Mar 2004－Mar 2005

Compile laboratory test data and perform appropriate analysis.

Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms.

Calibrate, validate, or maintain laboratory equipment.

Perform validations or transfers of analytical methods in accordance with applicable policies or guidelines.

Ensure that lab cleanliness and safety standards are maintained.

Write technical reports or documentation such as deviation reports, testing protocols, and trend analysis.

Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.

Participate in internal assessments and audits as required.

Beckman Coulter Miami, Fl Quality Control Tech Oct 2003－Feb 2004

Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms.

Calibrate, validate, or maintain laboratory equipment.

Supply quality control data necessary for regulatory submissions.

Ensure that lab cleanliness and safety standards are maintained.

Write technical reports or documentation such as deviation reports, testing protocols, and trend analysis.

Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.

Xerox Bogota, Co Copier Technician Mar 1981－Oct 1996

Converse with customers to determine details of equipment problems.

Reinstall software programs or adjust settings on existing software to fix machine malfunctions.

Assemble machines according to specifications, using hand or power tools and measuring devices.

Install and configure new equipment, including operating software or peripheral equipment.

Align, adjust, or calibrate equipment according to specifications.

Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.

Olivetti Ivrea, It Computers Technician Jan 1978－Dec 1980

Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.

Monitor the system for equipment failure or errors in performance and Fixed.

Education