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Malaysia Airlines - Senior Reservation Officer Resume Example

Alexander Wilson
XXXXX XXXXXXXXXX XXXXXX XXXXX XXXXX XXXXXX XXXXX XXX XXXXX XXXXXXX XX , CONCHO , OK 73022 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Looking for a position as Customer service Officer in a fast growth company.Service-oriented with 12 years of experience combining management and customer service expertise in call center. Handles tasks with accuracy and efficiency. Proactive and organized with passionate commitment to first-rate customer care.Develop positive relationships with customers

Skills
  • Clerical
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Service Orientation
  • Administration and Management
  • Judgment and Decision Making
  • Social Perceptiveness
  • Personnel and Human Resources
  • Communications and Media
Experience
SENIOR RESERVATION OFFICER 11/2002 to Present
MALAYSIA AIRLINES Subang, Selangor

Started with Reservation Assistant on 01 NOV 2002

  • Answering call and assist passengers on their needs regarding the information about MAS flight schedule, air fares, ticket changes, checking-in, on MAS product such as Enrich Miles and Golden Holiday Package
  • Collected and action on customer feedback and made process changes to exceed customer satisfaction
  • Made reasonable procedure exception to accommodate unusual customer requirement
  • Built customer loyalty by placing follow up calls 

SENIOR FRONT OFFICE / SALES ASSOCIATES 01/2000 to 10/2002
THE REGENCY TANJUNG TUAN BEACH RESORT Port Dickson, Negeri Sembilan
  • Greeting and welcome guest 
  • Do checked-in/ checked-out
  • Assist Front Office Manager on preparing daily and monthly sales report
  • Monitor staffs attendance, grooming and work ethic during working
  • Built up good reputation/ impression with all guest
  • acknowledge guests in a friendly manners and alert them about our on going promotion 
  • To make sure all sales are met 
Education
High School Diploma: PSYCHOLOGY AND COUNCELLING Jan 2013 University Malaya 12th College - Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Languages
English
  • Speaking - Fluent
  • Writing - Good
Bahasa Malaysia
  • Speaking - Fluent
  • Writing - Good

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Resume Details

This is a real resume for a SENIOR RESERVATION OFFICER in CONCHO, Oklahoma with experience working for such companies as Malaysia Airlines, The Regency Tanjung Tuan Beach Resort. This is one of the hundreds of SENIOR RESERVATION OFFICER resumes available on our site for free. Use these resumes as templates to get help creating the best SENIOR RESERVATION OFFICER resume.

Previous Companies:

  • MALAYSIA AIRLINES
  • THE REGENCY TANJUNG TUAN BEACH RESORT

Previous Job Positions:

  • SENIOR RESERVATION OFFICER
  • SENIOR FRONT OFFICE
  • SALES ASSOCIATES

Schools:

  • University Malaya 12th College

Level of Education:

  • High School Diploma

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