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Eckerd - Senior Regional Operations Director Resume Example

Isaac Wright

Top-performing senior level operations professional credited with emphasizing innovation and creativity in solving complex problems.  Lead high performing cross-functional teams by inspiring outcome based data-driven process improvement initiatives that deliver results. Over eighteen years of progressive experience in diverse mission driven, non-profit, and government sector settings.

  • Proven Leader
  • Contract Negotiation
  • Relationship Building
  • Strategic Planning/Analysis
  • Training and Development
  • Collaboration
  • Personnel and Human Resources
  • Regulatory Compliance
  • Advocacy and Public Policy
  • Organizational Effectiveness
  • $7M in Fiscal Accountability
  • Program Management
Senior Regional Operations Director 07/2012 to 03/2015
Eckerd Clearwater, FL
  • Directly responsible for the oversight of all operational functions for assigned Florida based programs of approximately 1,400 children and families receiving delinquency and/or child welfare services.
  • Developed, coached, trained and mentored Regional Operations Director and Program Director staff as needed.
  • Assisted with development and implementation of each assigned programs' Annual Strategic Plan.
  • Developed procedures to ensure that service outcome measures comply with internal and statutorily mandated benchmarks for DJJ and DCF and identifying barriers to program success.
  • Provided oversight and successfully maintained annual budget management of over $7M in revenues.
  • Initiated and completed implementation of three community based (early intervention and prevention) contracts ($250K).
  • Supervised the organization's Florida based Training Specialist to ensure all program type trainings and developmental needs are being met.
  • Developed and maintained operating policy and procedures in accordance with federal law, Florida Statute, FL Administrative Code, Council on Accreditation (COA), Florida Juvenile and Child Welfare rules and all other regulatory and governing bodies.
Regional Operations Director 10/2009 to 07/2012
Eckerd Clearwater, FL
  • Provided oversight of all assigned Florida based DJJ contracts to include managing $5M in revenues.
  • Responsible for development, training, and mentoring of 6 directors to integrate with Eckerd's strategic outcomes and service delivery model focused on Quality, Staff, Finance, External Relations, and Growth & Transformation.
Operations Compliance Director 07/2009 to 10/2009
Eckerd Clearwater, FL
  • Provided programmatic assistance as it related to development of policy and procedures and reparations for juvenile justice audits.
Program Director 11/2008 to 07/2009
Eckerd Christmas, FL
  • Supervised leadership team and staff, directed all program components; such as but not limited to, mental health/substance abuse, educational, clinical and counseling services, family services, and day to day operations as mandated by Department of Juvenile Justice and Eckerd's internal quality standards.
  • Recruited, developed, and led a local advisory council, ensuring proactive participation and engagement of council members.
Management Review Specialist 07/2006 to 11/2008
Department of Juvenile Justice Jacksonville, FL
  • Oversaw all assigned DJJ residential and correctional facilities to ensure compliance with their contracts as well as federal, state, and local written policies and procedures as well as conducted investigations into allegations of abuse, misappropriation of state funding, and any other fraudulent activities.
Quality Assurance Specialist 09/2004 to 07/2006
Department of Juvenile Justice Jacksonville, FL
  • Conducted quality reviews and produced reports on all provider and state operated DJJ programs to include assessing the quality of each DJJ program's policy, procedure, and practice by utilizing a team based approach of assessment tools to review records, face to face interviews, surveys, and observations of actual practice.
Truancy Prevention Specialist 08/2001 to 09/2004
Girls and Boys Town of Central Florida Oviedo, FL
  • Upheld and enforced truancy laws that governed Children In Need of Services/Family In Need of Services (CINS/FINS) by providing home-based treatment for children and families in need of intensive treatment.
Foster Care Counselor 02/2001 to 08/2001
Department of Children and Families Orlando, FL
  • Provided case management activities for children placed in foster care while awaiting reunification with their family, adoption or another permanent placement.
Lead Mental Health Technician 11/1999 to 02/2001
University Behavioral Center Orlando, FL
  • Supervised and tracked employee performance in addition to supervising daily group sessions and communicate youth treatment issues and/or progress with therapists.
Child Care Specialist/Shift Supervisor 10/1996 to 10/1999
Youth Opportunity Center Muncie, IN
  • Supervised and trained new Child Care Specialists and support staff as well as ensured campus met requirements set by the state of Indiana in regards to health, staff to youth ratios, and safety and security.
Bachelors: Psychology May 1996 Cumberland College - Williamsburg, KY Psychology
  • Extraordinary Leadership Award, 2003
  • Director of the Year, 2011
Additional Information
Served on Eckerd's Quality Improvement Team from October 2013 to May 2014 by providing quality improvement reviews and audits of our organization's community based programs located in North Carolina and Texas.
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Resume Details

This is a real resume for a Senior Regional Operations Director in Orlando, Florida with experience working for such companies as Eckerd, Department Of Juvenile Justice, Girls And Boys Town Of Central Florida. This is one of the hundreds of Senior Regional Operations Director resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Regional Operations Director resume.

Previous Companies:

  • Eckerd
  • Department of Juvenile Justice
  • Girls and Boys Town of Central Florida

Previous Job Positions:

  • Senior Regional Operations Director
  • Regional Operations Director
  • Operations Compliance Director
  • Program Director
  • Management Review Specialist


  • Cumberland College

Level of Education:

  • Bachelors

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