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Mainsl Services Inc Minnesota - Senior Program Manager Resume Example

Ryan Nelson
Florida City, FL 33034
Professional Summary

Seasoned manager with more than 18 years of experience in Healthcare. Excellent Communicator and detail orientated person. Track record of achieving exceptional results in improving bottom line within fiscal year. 

Senior Program Manager Jun 2008Jul 2011 Mains'l Services Inc. Minnesota Brooklyn Park, MN
  • Act as consultant to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Analyze budgets for multiple residential homes to include staffing, household expenses, and maintenance needs.
  • Increased bottom line by 20% in one fiscal year. 
  • Direct activities of professional and technical staff members.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Provide direct service and support to individuals such as but not limited to advocacy issue, conducting a needs evaluation, or resolving complaints.
  • Provide on-call duties that included Emergency Administrator on week-ends and night shift.
  • Provide customer service to stakeholder, and individual families.
  • Strong communication and writing skills. 
Program Manager Dec 2001Jun 2008 Mains'l Services Inc. Florida Homestead, Fl
  • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • Provide 24 hour on call status
  • Provide customer service to stakeholder and individual families.
  • Led and organized corporate office closure, that included ten residential group homes, nursing staff, and residential staff.   
  • Strong communication and writing skills.
  • Provide customer service to stakeholders and families.
Staff Development and Training Skills Trainer Jun 1998Dec 2001 Sunrise Community Inc. Homestead, FL
  • Offer specific training programs to help workers maintain or improve job skills.
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment.
  • Schedule classes based on availability of classrooms, equipment, or instructors.
  • Keep up with developments in area of expertise by reading current journals, books, or magazine articles.
  • Devise programs to develop executive potential among employees in lower-level positions.
  • Trained CPR, OSHA, HIV/AIDS, Core Assurances, and Professional Crisis Management Level 2 training to agency staff.
  • Strong communication and writing skills.
Residential Staff Feb 1994Jun 1998 Sunrise Community Inc. Homestead , Fl
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Medical Billing and Coding Laguna Hills, CA Allied Schools-Online Dec 2014
High School Diploma: General Studies Homestead, FL South Dade Senior High School Jun 1993
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Resume Details

This is a real resume for a Senior Program Manager in Florida City, Florida with experience working for such companies as Mainsl Services Inc Minnesota, Mainsl Services Inc Florida, Sunrise Community Inc. This is one of the hundreds of Senior Program Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Program Manager resume.

Previous Companies:

  • Mainsl Services Inc Minnesota
  • Mainsl Services Inc Florida
  • Sunrise Community Inc

Previous Job Positions:

  • Senior Program Manager
  • Program Manager
  • Staff Development and Training Skills Trainer
  • Residential Staff


  • Allied Schools-Online
  • South Dade Senior High School

Level of Education:

  • High School Diploma

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