Optum Healthcare Senior Operations Suprvisor Resume Sample

Sophia Morris

XXXX XXXXXXXX XXXX, Charlestown, IN 47111

Ph: XXXXXXXXXXXX

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Professional Summary

Service-oriented Supervisor with 10 + years background in Business Management. Core competencies include leadership, Computer Systems and Passion as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Strive for Perfect attendance at work always.

Skills

Complex Problem Solving Time Management Management, Proven Leader Law and Government Computer Skills with Citrix Systems, Marx: Medicare Systems, Microsoft Office, and Presentation Software Customer and Personal Service CPT Coding, Modifiers, and Allowed Amount Billing knowledge

Experience

Senior Operations Suprvisor Oct 2008－Present Optum Healthcare, Inc － Jeffersonville , IN

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train or instruct employees in job duties or company policies..
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Recruit, interview, and select employees.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies such as Centers for Medicare and Medicaid Services.

Front Line Manager Aug 2004－May 2008 Don Pablos Restaurant － Clarksville, IN

Compile and balance cash receipts at the end of the day or shift.
Perform various financial activities such as cash handling, deposit preparation, and payroll.
Resolve customer complaints regarding food service.
Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
Forecast staff, equipment, and supply requirements based on a master menu.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Present bills and accept payments.
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.