KCB Group - Senior Manager Resume Example

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XX XX XXX XXXXX, PELHAM, NY 10803
Ph: XXXX XXX XXXXXX
XXXXXXXXXXXXXXXXXX
Hunter Mitchell
Professional Summary

 

Service-oriented leader with twenty year background in banking operations. Core competencies include Process design and re-engineering, Risk management and  program management and implementation as well as excellent communication and time management skills. Ability to manage delivery of multiple tasks with accuracy and efficiency.  

Skills

  • Administration
  • Risk management
  • Leadership Development
  • Operations and Control
  • Mentorship
  • Process audit, analysis & design 
  • Communication
  • Customer care
Experience
Senior Manager, Account Services, Shared Services Centre Mar 2008Present KCB Group Nairobi Leadership of the center set up to ensure efficient, secure and accurate opening of customer accounts for the entire KCB Group. Principal account abilities include: Prompt processing of  documents and customer requests from group branches while ensuring adherence  to prudential guidelines; enforcement and adherence to Service Level Agreements with concerned parties; Achievement of  high quality of customer records and data in the banking system. Identification and mitigation of risks. Formulation and control of policies and procedures to ensure efficiency in processing and customer service.  Process improvements and innovation.   Control of costs.  Performance management and human resource management including staff motivation, welfare and discipline.Current staff complement is 49.
Manager Operations Apr 2006Mar 2008 KCB Ltd Kipande House Day to Day running of the branch including customer care, service delivery, and administration.  Principal accountability included Risk Management, i.e., identifying potential risks and putting measures in place to control and prevent loss through frauds, forgeries and operational lapses.  Reconciliation of the general ledger and internal accounts. (branch accountant). Ensuring compliance with laid down policies and procedures and proactively putting in place measures to improve service delivery while controlling risks. Responsible for staff leave management, training and motivation.  Staff complement was about 50. Formulating branch budget and controlling costs.  Authorising expenditure.  
Manager Operations Jun 2004Apr 2006 KCB Ltd, Milimani Branch Nairobi Day to Day running of the branch including customer care, service delivery, and administration.  Principal accountability included Risk Management, i.e., identifying potential risks and putting measures in place to control and prevent loss through frauds, forgeries and operational lapses.  Reconciliation of the general ledger and internal accounts. (branch accountant). Ensuring compliance with laid down policies and procedures and proactively putting in place measures to improve service delivery while controlling risks. Responsible for staff leave management, training and motivation.  Staff complement was about 25. Formulating branch budget and controlling costs.      
Manager Cash Operations and Client Accounts Sep 2002Jun 2004 KCB Jogoo Road
Customer service; Treasury management for branch and satellite units; Service delivery including ATM machine service; Reconciliation of accounts; Administration of branch resources.
Manager Cash Operations Oct 1998Sep 2002 KCB Nakuru Branch Customer service; Treasury management for branch and satellite units; Service delivery including ATM machine service; Reconciliation of accounts; Administration of branch resources.
Marketing and Accounts Dec 1995Mar 1997 KCB VISA Card Centre Nairobi Marketing for the Acquisition of Merchant outlets for card business. Setting up of the Accounting and Reconciliation departments.  Reconciliation of customer transactions and internal accounts
Education
MBA : Management Nov 2015 Eastern Central and Southern African Management Institute Nairobi
Associateship : Financial Services Mar 2007 Institute of Financial Services (U.K.) London, England
Bachelor of Science : Financial Services Mar 2007 University of Manchester Institute of Science & Technology BSc in Financial Services, University of Manchester Institute of Science & Technology, 2006
BA : Economics Jan 1991 University of Bombay BA in Economics, University of Bombay 1991
Language
English and Kiswahili.  

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About this resume

Senior Manager FROM PELHAM , New York RESUME

This is a resume for a Senior Manager in PELHAM, New York with experience working for such companies as KCB Group and KCB Ltd Kipande House. The grade for this resume is 0 and is one of hundreds of Senior Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Manager resume.

Dude
School Attended
Eastern Central and Southern African Management Institute