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Axa Equitable - Senior Issue Case Manager Resume Example

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Michael Moore
Professional Summary

Accomplished and energetic Issue Case Manager with a solid history of achievement in the Issue Department. Motivated team member with strong organizational and prioritization abilities. Handles tasks with accuracy and efficiency.

  • New Business Accelerator Expert
  • Computer Proficient
  • Committed to Quality Assurance
  • Knowledge of 1035 Exchange
  • Familiar with other Life systems such as LUS, LDE, LATTE, AWD
  • Level 1 LOMA
Senior Issue Case Manager Jun 2014 - Present
Axa Equitable CHARLOTTE, NC
  • Performed quality reviews on all Underwritten approved Nba cases
  • Provided Nba support to other New Business Departments
  • Reviewed and provided sales illustrations for Financial Advisors
  • Recently trained to support 1035 Replacements with securing funds from external carriers
  • Participated in special NIGO projects to help track and record errors for quality assurance
  • Achieved Loma Level 1 Certification in May
Issue Analyst Aug 2012 - Jun 2014
Axa Equitable Thru Kelly Services Charlotte, NC
  • Performed quality reviews on Underwritten approved policies before to minimize misinformation before policies are sent to the Financial Advisors
  • Communicates with Underwriters, Case Managers, and other New Business departments to ensure that policies are all issued in a timely manner
  • Acted as key contact for all NBA Issue related issues
  • Tests system updates and worked with IT to report defects and bugs in systems
Packaging Operator Jun 2011 - Sep 2012
Qualitest Pharmecueticals Charlotte, NC
  • Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications.
  • Observe machine operations to ensure quality and conformity of filled or packaged products to standards.
  • Inspect and remove defective products and packaging material.
  • Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
Customer Service Representative Nov 2010 - May 2011
Verizon Wireless Charlotte, NC
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
  • Provide customers with ongoing technical support.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Associate of Science: Dec 2008 Western Piedmont Community College Morganton, NC
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Resume Details

This is a real resume for a Senior Issue Case Manager in Charlotte, North Carolina with experience working for such companies as Axa Equitable, Axa Equitable Thru Kelly Services, Qualitest Pharmecueticals. This is one of the hundreds of Senior Issue Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Issue Case Manager resume.

Previous Companies:

  • Axa Equitable
  • Axa Equitable Thru Kelly Services
  • Qualitest Pharmecueticals

Previous Job Positions:

  • Senior Issue Case Manager
  • Issue Analyst
  • Packaging Operator
  • Customer Service Representative


  • Western Piedmont Community College

Level of Education:

  • Associate of Science

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