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CenturyLink Communications - Senior Fraud Analyst Resume Example

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Layla Ross
XXX XXXXXXX XXXX XXXXX XXXX XX, Anderson, SC 29625
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXX XXXXXXXX
Professional Summary
I believe you will find me to be a loyal, reliable worker whose ethics. integrity and positive attitude will be an asset to Cromer Food Services, Those qualities, along with my sales ability will help increase the profits of your company. 
Skills

I have excellent verbal and written communications skills; Outstanding people skills and the ability to get along with customers, clients and coworkers. I have a strong work ethic and I'm accustomed to striving for and achieving goals. I have planned and executed budgets, always keeping expenditures within the pre-approved limits. I have good computer and organizational skills. I am self-directed and accustomed to working alone, without constant, direct supervision. I am told that I have a good sense of humor. I can also work amicably with Clemson fans if required. I am in good physical condition and have an excellent driving record.  

Experience
Senior Fraud Analyst Jul 1995Aug 2014 CenturyLink Communications Columbus, OH Monitored customer phone traffic for hacking, spoofing and other forms of fraud using sophisticated real-time computer tracking systems. Also had frequent customer contact including those with accounts over $500,000. In related duties I served as point of contact for corporate and network emergencies, including bomb threats, fire and weather catastrophes.
Served as a customer phone representative in the first half-year of employment, taking more than 10,000 calls.
Telemarketer/ Customer Service Jan 1995Jul 1995 Adecco Temp Agency Columbus, OH Was successful selling consumer telephone service plans and later moved to the customer service call center as a CSR. Was hired on as a LCI communications employee. (LCI is now CenturyLink). Handled 10,000 calls in the call center and received high marks from supervisors.
Marketing Manager Oct 1993Dec 1994 Association for Systems Management Berea, OH Managed all marketing, advertising and member communications with a staff of three employees for a computer industry trade association of 5,000 members. Was responsible for writing, editing and supervising the publication of the monthly magazine for members as well as dues collection and direct marketing of memberships. Played a key role in organizing and managing the association's annual convention at Disney World.
Marketing and Communications Manager Aug 1992Oct 1993 ISMDA Hilliard, OH Managed marketing, advertising and communications for a 3000 member international association of sewing machine manufacturers and dealers. Also played a key role in organizing and managing the convention at Peachtree Plaza in Atlanta. 
Owner Dec 1987Aug 1992 Bright Advertising and Public Relations Hilton Head Island, SC Owned and managed a small agency specializing in providing advertising and marketing for golf and resort properties including Palmetto Dunes, Callawassie Island and Spring Island. Placed pr and advertising in Golf Digest, Golf Magazine, Southern Living, The New York Times and The Wall Street Journal. 
Account Executive/Copywriter Feb 1987Nov 1987 Gardo, Doughtie & Rose Advertising Hilton Head Island, SC  Met with clients to plan creative and pr strategies and to target advertising and media opportunities. Set and followed budgets and worked with top management to develop media schedules. 
Communications Specialist Jul 1984Jan 1987 Blue Cross and Blue Shield of South Carolina Columbia, SC Managed direct mail advertising and marketing communications for the life and HMO insurance subsidiaries. Wrote and edited the four-color inhouse magazine. Was script supervisor for a series of TV commercials featuring Minnie Pearl on location in Nashville.
Education
Bachelor of Arts: Journalism Aug 1984 University of South Carolina Columbia, SC
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Resume Details

This is a real resume for a Senior Fraud Analyst in Anderson, South Carolina with experience working for such companies as Centurylink Communications, Adecco Temp Agency, Association For Systems Management. This is one of the hundreds of Senior Fraud Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Fraud Analyst resume.

Previous Companies:

  • CenturyLink Communications
  • Adecco Temp Agency
  • Association for Systems Management

Previous Job Positions:

  • Senior Fraud Analyst
  • Telemarketer
  • Customer Service
  • Marketing Manager
  • Marketing and Communications Manager

Schools:

  • University of South Carolina

Level of Education:

  • Bachelor of Arts

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