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The Garden City Group - Senior Director Resume Example

XXXXX XX XXXXX XXXXXX, CANA, VA 24317 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Sebastian Green
Summary
Accomplished and experienced Executive. Background shows proven track record for creating and implementing short term and long term strategy, comprehensive analysis and right sizing of organizations, excellent process improvement skills and ability to increase revenue growth while managing expenses and budget. Excels in customer relationship management. 
Skills
  • Administration and Management
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Negotiation
  • Management of Personnel Resources
  • Writing
  • Operations Analysis
  • Service Orientation
  • Management of Financial Resources
  • Law and Government
  • Quality Control Analysis
Experience
Senior Director 01/2010 to Present
The Garden City Group, Inc Seattle, WA
  • and responsible for the complete management of multi- billion dollar litigation administration work in the Class Action area.
  • Working with 100+ employees accountable for client satisfaction in the handling of highly detailed and time sensitive work.
  • Fast paced, change oriented and continual process improvement; high level of team involvement to effectuate successful administrative results.
General Manager 01/2006 to 01/2010
CSCFinancialOnline.com Seattle, WA
  • in order to operate and integrate an acquisition of CSC's - Diligenz, Inc.
  • Diligenz had 130 employees and $28MM revenue.
  • Managed all human resource issues, implemented job standards and performance evaluations, handled statutory representation issues, as well as, budget and expense control.
  • Managed all customer service areas directly with focus on customer acquisitions and relationship management.
  • Due to a corporate strategy change, relocated and consolidated all units into CSC's corporate offices of Wilmington, DE or Springfield, IL while maintaining growth, exceptional client service and motivated teams.
  • Neither client loss nor negative impact occurred during transition.
  • Responsible for cultural assimilation, strategic focus, day to day management of Diligenz' management team, process improvement implementation and revenue growth of all units including Operations, Client Services, Sales, IT, and Marketing.
  • Reduced turnover from 54% to 19%,.
  • Revenue growth was in high double digits, standardized proce.
Corporation Service Company Prentice Hall Legal Seattle, WA
Manager 01/1995 to 01/2006
Corporation Service Company
  • Based in Sacramento, CA and responsible for the complete management of West Coast offices in four different states.
  • Managed 21 direct reports, 11 teams and a staff of up to 125 members.
  • Handled all west coast human resource issues, statutory representation issues, as well as, revenue growth, budget and expense control.
  • Implemented a national certification program for all staff members to measure knowledge and proficiency.
  • Managed staff up from 42 to 125 members and then right sized staff to 56 employees after centralizing operations in Midwest.
  • Generated double digit increases in revenue in 2003, 2004 and 2005 through exceptional customer service.
  • Led a national team to evaluate and set standards for our company's productivity and increased productivity by 21% on the west coast; centralized one of our strategic product lines in the Sacramento office and reduced errors and turnaround time to our clients nationwide;.
Prentice Hall Legal & Financial Service 01/1988 to 01/1994
  • Based in Sacramento, CA and managed all western region customer service staff responsible for the research and preparation of corporate documents for our corporate and law firm clientele.
  • Handled all training matters and responsible for client growth and satisfaction.
  • Purchased by Corporation Service Company.
Infosearch Services Customer Consultant 01/1986 to 01/1987
  • Advised attorneys and financial analysts on the governmental regulations for perfecting security agreements and maintaining corporate compliance.
  • Purchased by Prentice Hall L & FS).
Education
Juris Doctorate: Jan 1993 UOP - Sacramento, CA
BS: Political Science Jan 1986 University of Santa Clara - Santa Clara, CA
Affiliations
Consulting Services for Start Up Organizations in Business PlanningActive Member of California State Bar AssociationActive Member of American Bar AssociationCertified Corporate facilitator for 7 Habits of Highly Effective People
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Resume Details

This is a real resume for a Senior Director in CANA, Virginia with experience working for such companies as The Garden City Group, Inc, Cscfinancialonlinecom. This is one of the hundreds of Senior Director resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Director resume.

Previous Companies:

  • The Garden City Group
  • Inc
  • CSCFinancialOnlinecom

Previous Job Positions:

  • Senior Director
  • General Manager
  • Manager
  • Prentice Hall Legal & Financial Service
  • Infosearch Services Customer Consultant

Schools:

  • UOP
  • University of Santa Clara

Level of Education:

  • Juris Doctorate
  • BS

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