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Xerox Corporation - Senior Customer Service Representive Resume Example

Hunter Mitchell
XXXX XXXXX XX, Charlotte, NC 28269
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Dedicated
Customer Service Representative with 20 years of experience combining
management and customer service expertise in customer Service and technical support
within call centers.  Dedicated to high
levels of customer satisfaction and meeting aggressive business goals.
Motivated leader with strong organizational and prioritization abilities.  
Looking for a position as a
Customer Service Representative in a fast growth company.
Skills
  • A resourceful. self-motivated team player.
  • Exceptional problem-solving skills.
  • Ability to communicate effectively both orally and in writing.
  • Attention to detail.
  • Knowledge of Microsoft Word, Excel and Power Point.
  • Knack for solving tough problems and focusing on delivering exceptional customer service.
  • Impressive multi-tasking & tech savvy skills to resolve challenging customer issues including device-related troubleshooting, billing & service inquiries.
  • Ability to answer a high volume of calls while delivering innovative, individualized solutions while satisfying the ever-changing needs of a diverse customer base.
Experience
Xerox Corporation Charlotte, NC Senior Customer Service Representive Aug 2000Present
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Determine charges for services requested, collect deposits or payments, or arrange for billing. 
  • Provide customers with ongoing technical support.
  • Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.
  • Assist, coach, train all support representatives on work-related procedures and products.    
  •  Recommend products to customers, based on customers' needs and interests.
  • Answer customers questions about products, prices, availability, product uses, and credit terms. 
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Obtain credit information about prospective customers. 
  • Achieves sales activity and revenue objectives/goals
Allstate Insurance Company Charlotte, NC Customer Report Administrator Feb 1994Apr 1999
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Provide customers with ongoing technical support.  
  • Recommend products to customers, based on customers' needs and interests.
  • Assist, coach, train all support representatives on work-related procedures and products.
  • Achieves sales activity and revenue objectives/goals.
Education
North Carolina Agriculture and Technical State University Greensboro, NC Bachelor of Science: Computer & Electronic Technology
Central Piedmont Community College Charlotte, NC Bachelor of Science: Business & Mangement
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Resume Details

This is a real resume for a Senior Customer Service Representive in Charlotte, North Carolina with experience working for such companies as Xerox Corporation, Allstate Insurance Company. This is one of the hundreds of Senior Customer Service Representive resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Customer Service Representive resume.

Previous Companies:

  • Xerox Corporation
  • Allstate Insurance Company

Previous Job Positions:

  • Senior Customer Service Representive
  • Customer Report Administrator

Schools:

  • North Carolina Agriculture and Technical State University
  • Central Piedmont Community College

Level of Education:

  • Bachelor of Science

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