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Progressive Insurance - Senior Customer Service Representative Resume Example

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Chloe Torres
Lyndhurst, OH 44124
Professional Summary

I am a responsible Senior Customer Service Representative, proficient in data entry and work flow management. I am able to handle all tasks with accuracy and efficiency. I have well over 15 years of experience in a customer oriented environment.

  • Excellent Customer Service skills
  • Advanced data entry and typing capability
  • Superior communication both orally and written
  • Ability to adapt quickly in fast paced and changing environments
  • Outstanding time management
  • Complex Problem Solving
Senior Customer Service Representative Feb 2004Present Progressive Insurance Mayfield, OH
  • Answer an average of 70 calls per day addressing customer inquiries, problem solving and explaining new product information
  • Ensure superior customer service and resolve any customer concerns on the spot
  • Process payments, refunds and cancelations
  • Modify, update, and process existing policies to reflect any changes in  amount of coverage or type of insurance via email, fax or mail. (processing)
  • During processing, I met my hourly quota of documents handled.
Senior Payroll Specialist Sep 1999Jan 2004 Paychex, Inc. Solon, OH
  • Computed wages and deductions, and enter data into computers for companies with 2-400 employees
  • Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Processed and issued employee paychecks and statements of earnings and deductions
  • Issued and recorded adjustments to pay related errors or retroactive increases
  • Issued W-2s in a timely manner
  • Kept informed about changes in tax and deduction laws that apply to the payroll process
High School Diploma Wickliffe, OH Wickliffe High School Jun 1996
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Resume Details

This is a real resume for a Senior Customer Service Representative in Lyndhurst, Ohio with experience working for such companies as Progressive Insurance, Paychex, Inc. This is one of the hundreds of Senior Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Customer Service Representative resume.

Previous Companies:

  • Progressive Insurance
  • Paychex
  • Inc

Previous Job Positions:

  • Senior Customer Service Representative
  • Senior Payroll Specialist


  • Wickliffe High School

Level of Education:

  • High School Diploma

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