Service-oriented Customer Service Rep with ten year background in call center customer care. Core competencies include caring connection with clients. Detail-oriented with excellent communication and time management skills. Handles tasks with accuracy and efficiency.
--Highest number of calls handled per day, on 14 member team, while maintaining customer satisfaction survey ratings over 96% --Bilingual - Spanish
--99% accuracy in order entry --Received 20+ recognition awards of monetary value for providing World Class customer service.
--Provide complete account review to ensure client has all products and services needed. Includes follow-up with customer as necessary. --Calm frustrated clients through active listening, empathy, and understanding, to resolve root issue to satisfaction of all.
--Work well in team, but am also self motivated, would rather have any work to do than to remain idle.
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This is a real resume for a Senior Customer Service Rep in Mesa, Arizona with experience working for such companies as Verizon Wireless, Trompeter, Semflex. This is one of the hundreds of Senior Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Customer Service Rep resume.
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