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McConkey Benefits - Senior Customer Service Coordinator Resume Example

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Isaiah Edwards
Professional Summary

Friendly and enthusiastic Senior Customer Service Coordinator with 9 years of experience. Able to learn new tasks quickly and have a  friendly, professional demeanor at all times.  Excellent communication and time management skills. Handle tasks with accuracy and efficiency.

Proactive and organized with passionate commitment to first-rate patient care. Knowledge of HIPPA compliance.

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  • Proficient in Word, Excel and Outlook  
  • Organized
  • Time Management
  • Work well with others or independently
  • Prioritization of work
  • Customer service
  • Hard worker
  • Instructing/Training others
Senior Customer Service Coordinator Oct 2006Present McConkey Benefits York, PA
  • Request census information from client to obtain medical, dental, vision, life or disability quotes from insurance companies.
  • Assist Benefit Consultants with proposals for client meetings.
  • Complete necessary paperwork for group insurance enrollments or terminations.
  • Assist clients with claims, enrollment, and benefit questions. 
  •  Led coworkers in a project to improve work flow within the department by creating new working checklists to increase productivity.
  • Negotiate rates with insurance carriers on client behalf.
  • Train new hired Customer Service Coordinators.
  • Attend renewal meetings with Consultants to discuss client benefit needs for upcoming year.  
Benefits Assistant Oct 1991Oct 2006 Magnesita York, P
  • Processed medical claims on line through TPA
  • Responsible for processing enrollment and termination paperwork for employees both internally and also with insurance companies
  • Helped conduct employee benefit meetings for over 500 employees and their spouses
  • Met with employees/spouses who had benefit questions or claim issues
  • Helped retirees of the company with their claims or benefit questions
  • Supported the Benefits Manager
Associate of Applied Science : Medical Assistant May 1985 Central Penn Business School Enola, PA
High School Diploma : Academic Jun 1982 Dallastown Area High School York, Pa
Community Service

Brownie Leader 2004-2006

LH PTO President 2007-2008

Organize church yard sale 2008-2014

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Resume Details

This is a real resume for a Senior Customer Service Coordinator in York, Pennsylvania with experience working for such companies as Mcconkey Benefits, Magnesita. This is one of the hundreds of Senior Customer Service Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Customer Service Coordinator resume.

Previous Companies:

  • McConkey Benefits
  • Magnesita

Previous Job Positions:

  • Senior Customer Service Coordinator
  • Benefits Assistant


  • Central Penn Business School
  • Dallastown Area High School

Level of Education:

  • Associate of Applied Science
  • High School Diploma

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