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Db Schenker Inc - Senior Csr Resume Example

Matthew Harris
To obtain a position with a well established organization with a stable environment that will enable me to use my strong organizational and analytical skills, as well as history of maintaining uncompromising focus on high quality standards and productivity and ability to work well with people.
Senior CSR Oct 2013 DB SCHENKER INC Phoenix, AZ
  • Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
  • Principal Accountabilities (The following is intended to describe the general nature and level of work being performed.
  • It is not an exhaustive list of all expectations.): Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling Interact with management and warehouse personnel to establish service criteria and meet customer requirements Follow up with customers and other departments to resolve invoice problems and discrepancies Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling Accurately input into and retrieve information from the system Audit air bills for completeness and accuracy.
  • Research and maintain filings of air bills Reconcile driver pickup and delivery manifests Read, decode, and decipher freight coding in order to expedite freight movement and tracking process Record damaged shipments and misrouted freight on applicable report.
Receptionist-Pre Loan Underwriter Jul 2012Oct 2013 RANDSTAD Phoenix, AZ
  • Opening the building in a timely manner Responsible for answering incoming phone calls, transferring phone calls to the requested individual and departments Accountable for calendar events within the company, heavy management of the calendar for the internal executives Receive and sort incoming mail and deliver to the appropriate executives Scan and sorted tax documents for small business owners Accurately checked the tax documents and income documents for small business owners Ordered reports for the small businesses that pertained to their location Uploaded tax documents and income documents to the patrons loan.
Executive Assistant Jun 2009Present CHANGING TODAY'S SOCIETY INTERNATIONAL Tempe, AZ
  • Office of the President & CEO Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants Coordinate a variety of complex executive meetings Answer phones and direct all incoming calls to appropriate party promptly and efficiently Assist President/CEO and Directors with preparation of presentation materials Arrange travel schedule and reservations for executive management, entertainment artists and clerical dignitaries as needed Work closely with the President/CEO to coordinate and launch hard copy or email campaigns to businesses, churches and potential partners Arrange and coordinate local, state and national charity events, concerts, conferences and fellowships.
Retail Sales Specialist Apr 2010Sep 2010 SEARS, ROEBUCK AND CO Tempe, AZ
  • Continuously build skills, knowledge, and expertise of all Sears, Roebuck and CO.
  • products, product availability and product restrictions Present solutions to customers including price, credit terms, accurate sales contracts, estimated time of delivery based on inventory, production and delivery schedules Provide a high level of customer satisfaction in order to maintain required Customer Satisfaction scores, including developing rewarding customer relationships.
  • Conduct follow-up calls to potential and existing customers via telephone to qualify leads and to sell products and services.
  • Meet the needs of the organizations current and prospective customers by managing and responding promptly to all appropriate requests.
  • Collect on outstanding balances on current customers accounts.
Student Worker Jan 2009Dec 2009 GRAND CANYON UNIVERSITY Phoenix, AZ
  • Sort incoming mail and inter-campus mail and deliver to the appropriate offices on campus.
  • Receives all incoming packages and freight, such as Fed Ex and UPS, and delivers or coordinates delivery to the appropriate office or individual on campus Prepared certified mail, bulk mail, and express mail in accordance with the U.S.
  • Postal Service regulations and completes required paperwork for each.
  • Responsible for maintaining supplies used in the preparation of outgoing mail and/or packages Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
General Course Studies May 2015 CAMELBACK HIGH SCHOOL Phoenix, AZ
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Resume Details

This is a real resume for a Senior CSR in Phoenix, Arizona with experience working for such companies as Db Schenker Inc, Randstad, Changing Todays Society International. This is one of the hundreds of Senior CSR resumes available on our site for free. Use these resumes as templates to get help creating the best Senior CSR resume.

Previous Companies:


Previous Job Positions:

  • Senior CSR
  • Receptionist Pre Loan Underwriter
  • Executive Assistant
  • Retail Sales Specialist
  • Student Worker



Level of Education:

  • General Course Studies

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