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Best Western The Plaza Hotel - Senior Combo Clerk Resume Example

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Harper Bailey
  • XXXXXXX XXX XXX XX, Ewa Beach, HI 96706
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Front Desk Agent with over 15 years of specialization in the Hospitality/Travel Industry. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. 

Skills
  • Strong work ethic
  • Dedicated, hard working, and determined
  • Motivated, positive and enthusiastic
  • Responsible, dependable and trust-worthy
  • Multi-tasked and team oriented
  • Organized and efficient
  • Enjoys challenges and learning new things
  • Proficient in Microsoft Office
  • 10 Key by touch
  • 50 WPM
  • Multiple Database knowledge
  • Data Entry
Experience
Senior Combo Clerk, 04/2005 to Present
Best Western The Plaza Hotel H, H
  • Greet, register, and assign rooms to guests of hotel.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
Club Coordinator, 06/2010 to 03/2011
Hilton Grand Vacations H, H
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Provide directions to guests.
  • Schedule appointments for Vacation Club tours and maintain and update appointment calendars.
  • Provide outstanding customer service
Front Office Manager, 04/2003 to 03/2006
Waikiki Sand Villa Hotel Honolulu, HI
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels, and resolve problems.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Interview and hire applicants.
  • Prepare required paperwork pertaining to departmental functions.
  • Assign duties to workers, and schedule shifts.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Manage multiple departments (Front Desk, Bell, Security, and Valet)
  • Payroll and Scheduling
Education
High School Diploma: General, Jun 1998 James Campbell High School - Ewa Beach, HI
Business Management, University of Phoenix - Kapolei, HI
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Resume Details

This is a real resume for a Senior Combo Clerk in Ewa Beach, Hawaii with experience working for such companies as Best Western The Plaza Hotel, Hilton Grand Vacations, Waikiki Sand Villa Hotel. This is one of the hundreds of Senior Combo Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Combo Clerk resume.

Previous Companies:

  • Best Western The Plaza Hotel
  • Hilton Grand Vacations
  • Waikiki Sand Villa Hotel

Previous Job Positions:

  • Senior Combo Clerk
  • Club Coordinator
  • Front Office Manager

Schools:

  • James Campbell High School
  • University of Phoenix

Level of Education:

  • High School Diploma

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