Seasoned Business Analyst with more than 20 years of experience in fast-paced technology environment. Excellent organization and communication skills. Track record of achieving exceptional results in Call Center telephony implementations.
1030 Delta Blvd., Atlanta, Georgia
Coordinated and implemented Delta Sales Support
Center's Call Center Telephone solution between Delta,
Salesforce.com and inContact Cloud Solutions technology.
Integration included an ACD, IVR, Softphone and Workforce
Management for 250 users including US Domestic, Singapore
and Latin America.
Coordinated WIN7 transition for all DSS call center agents
under the Delta WIN7 effort which allowed better efficiency and
higher performance metrics.
Coordinated the implementation of the Sales Support Center's
initial Call Center Integration between Salesforce.com and Avaya
CTI Softphone technology. Integration included an Avaya CTI
adapter, Genesis CTI Server, Salesforce.com, Sales Edify IVR -
120 users, US Domestic and Montreal which reduced answer
time and increased customer productivity.
(Formerly Delta Technology, Inc.) 1030 Delta Blvd., Atlanta, Georgia
Salesforce.com CRM: Implemented and executed the initial
installation of Salesforce.com CRM to more than 500 global
users in the Sales division within Delta's organization.
International Global Sales and Incentive System:
Lead BA on the implementation of the International Agency's
Global Sales and Incentive System, GSIS. GSIS included an
evaluation dashboard, agreement contracting tool and incentive
payment calculator as well as an e-signature feature for Sales'
partners of Delta's organization.
SalesNet - Sales Organization Customer Relationship Management
(CRM) tool, Sales Organization Account Relationship (SOAR)
(Formerly Energy Management Associates)
Application Programmer. Tested, maintained and monitored computer programs and systems which assisted energy companies in monitoring, controlling, and optimizing the performance of energy generation facilities.
Primary duties included compiling JCL (COBOL) and FORTRAN source code, creating, testing and packaging and delivery of software on various mediums including IBM MVS. Performed on-site product installations for clients and provided technical support for clients as well as provided presentation and training sessions as needed.
Delta Air Lines Chairman's Club nominee. Delta Technology 2003
Senior Business Analyst Loyalty & Sales
College Park ,Georgia
Research and Development
Los Angeles ,California
About this resume
This is a resume for a Senior Business Analyst Loyalty & Sales in College Park, Georgia with experience working for such companies as Delta Air Lines and Information Technology. The grade for this resume is 0 and is one of hundreds of Senior Business Analyst Loyalty & Sales resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Business Analyst Loyalty & Sales resume.