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DELL SERVICES HARVARD PILGRIM HEALTH CARE ACCOUNT - Senior Advisor Resume Example

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X XXXXX XXXXXXX XXXXX, MEDWAY, MA 02053
X XXXXX XXXXXXX XXXXX, 02053, MEDWAY MA
XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXX
IT PROGRAM & PROJECT DELIVERY LEADER
  • Over 20 years of successful experience in Program, Project, and Operations Management in Healthcare and Management Consulting.

  • Thought leader in thriving, fast-paced environments driven to achieve results by helping teams realize productivity through leadership, mentoring, collaboration, and transparency.

Skills
  • Certified ScrumMaster
  • Agile and Waterfall Methodologies
  • Performance Management
  • Strategic Planning
  • Business Process Reengineering
  • Budgeting
  • Release Management
  • Microsoft Office
  • JIRA Software and JIRA Service Desk
  • OracleE-Business Suite
  • Quality Center
  • Rally
  • Salesforce
  • TM1 Cognos
Experience
SR. IT PROGRAM & PROJECT BUSINESS CONSULTANT Mar 2017Current LEAPFROG SYSTEMS, BCBSMA ACCOUNT BOSTON, MA

Accountable for the overall direction of the design, development, and implementation of 3 enterprise-wide programs. Influences stakeholders to understand how the proposed technical and non-technical aspects of solution will achieve targeted business results. Partners with all IT functional areas to design and implement solutions to meet business needs.

  • Leading implementation of $2.5M Health Informatics for Accounts solution; a consultative, collaborative analytical tool including a new user interface and DataMart supporting over 200 key accounts.
  • Leading implementation of 2.7M Actuarial Rate Review Project; a redesign effort focused on building a model for premium calculation in IBM Cognos TM1 and automating the data collection and aggregation.
  • Leading implementation of a 1.9M Medical Expense Reporting Project; a redesign effort focused building a new DataMart solution within the BCSBMA Data Warehouse.
DIRECTOR OF TECHNICAL DELIVERY Nov 2014Feb 2017 HIGHROADS BURLINGTON, MA Led the client delivery team through the implementation of the HighRoads Commercial and Medicare SaaS-based solution, discussing regulatory changes and compliance requirements for the payer marketplace. Managed 5 program managers, 3 solutions architects, and 7 business systems analysts supporting a portfolio of $10M.
  • Instrumental in an enterprise-wide Agile transformation through vendor partnerships, employee training, client communication, and a revamped executive level client reporting resulting in higher client satisfaction scores and a 10% lower defect rate.
  • Successfully led an enterprise-wide client migration from Team Support to JIRA Service Desk.
SENIOR ADVISOR, PROGRAM & PROJECT MANAGEMENT Nov 2008Nov 2014 DELL SERVICES, HARVARD PILGRIM HEALTH CARE ACCOUNT QUINCY, MA

Drove enterprise-wide programs using an Agile methodology. Translated business goals, feature concepts, and customer needs into a prioritized backlog of user stories and acceptance criteria.

  • Led $15M Oracle Health Insurance (OHI) implementation program and $5M Oracle's E-Business Suite implementation including Order Fulfillment, Receivables, Cash Management, General Ledger, Collections, and Service Contracts.
DIRECTOR OF CUSTOMER DELIVERY Jan 2008Oct 2008 LOJACK CORPORATION WESTWOOD, MA

Drove customer interaction strategy for the organization.  Oversaw all internal contact centers nationwide along with a third-party contact center for all internal and external constituents.   Managed a team of 2 operations managers, 1 trainer, 1 project manager, 1 project coordinator, and 60 CSRs in two sites and a vendor manager for a third-party contact center that handled 2000 daily inquiries.

PROJECT MANAGER May 2006Dec 2007 PEROT SYSTEMS, HARVARD PILGRIM HEALTHCARE ACCOUNT QUINCY, MA

Successfully led joint venture program between Harvard Pilgrim Health Care and United Health Care. Team responsible for service model development, system integration, business process redesign, training curriculum, creating new metrics, and reporting using multiple platforms and products.   

SENIOR OPERATIONS SERVICE CENTER MANAGER Jan 2004Jul 2005 MONSTER WORLDWIDE MAYNARD, MA

Recruited, hired, managed, developed, and evaluated over 50 staff in a department that supported approximately 125,000 employer accounts and over 30 million job seekers handling 1200 daily inquiries.

PROVIDER SERVICES MANAGER May 2002Dec 2003 TUFTS HEALTH PLAN WATERTOWN, MA
BUSINESS CONSULTANT Aug 2001Jan 2002 VERITUDE, BCBSMA ACCOUNT BOSTON, MA
SERVICE CENTER MANAGER Jan 1996Jul 2000 HARVARD PILGRIM HEALTH CARE QUINCY, MA
Education
Master of Science : Business Management May 2002 LESLEY UNIVERSITY Cambridge, MA
Bachelor of Arts : Political Science Sep 1992 BOSTON UNIVERSITY BOSTON, MA
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Resume Details

This is a real resume for a Senior Advisor in MEDWAY, Massachusetts with experience working for such companies as Leapfrog Systems Bcbsma Account, Highroads, Dell Services Harvard Pilgrim Health Care Account. This is one of the hundreds of Senior Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Advisor resume.

Previous Companies:

  • LEAPFROG SYSTEMS BCBSMA ACCOUNT
  • HIGHROADS
  • DELL SERVICES HARVARD PILGRIM HEALTH CARE ACCOUNT

Previous Job Positions:

  • Senior Advisor
  • Project Manager
  • Business Consultant
  • Service Center Manager

Schools:

  • LESLEY UNIVERSITY
  • BOSTON UNIVERSITY

Level of Education:

  • Master of Science
  • Bachelor of Arts

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