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Apple Inc - Senior Advisor Resume Example

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Emhaicl A Ehadollnr
XXXX XXXXXX XXXX XXXX XXXX, Ladson, SC 29456
Home: XXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Five year customer service veteran who will continue the pattern of great Coaches that Customer Care at T-Mobile is known for. I look to share my innovation and foster a positive work environment where all can succeed given the opportunity.I look forward to growing with the great company T-Mobile is now, and always improving the customer experience.
Skills

Committed to ExcellenceStrong Communicator

Multi-Tasker/Task MasterEmpathetic Listener 

High Moral CharacterComplex Problem Solver

Dedicated OwnershipWilling Teacher

Logical Innovator

Experience
05/2014 to Current
Senior Advisor Apple Inc. - Summerville, SC
iOS Product Expert
Beats Product Expert
Assist Advisors with technical cases
Provide Primary Chat Support through in house chat service
Provide Ownership for Customer Cases for all Apple Products
Call customers back for Retention
Create Presentations and Present to Teams
Lead Team Meetings
Listen to and Evaluate Advisor Calls
Team Manager Rotation
Retail Manager Rotation
01/2014 to 05/2014
Front Desk Agent H&R Block - Goose Creek, SC
Greet guests as the first point of contact 
Make and confirm reservations.
Keep records of appointment availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for tax bills to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or email
Date-stamp, sort, and rack incoming mail, messages, and tax documents.
11/2012 to 03/2013
CSR T-Mobile - Charleston, SC
First Point of contact for customers.
Provide Support for Billing and Technical issues.
Manage customer accounts.
Offer enriching features.
High performance advisor
Provide input during Team Meetings
02/2011 to 04/2012
MM3 US Navy - Charleston, SC
Attend "A" School for Nuclear Machinist Mate
Attend Power School for Nuclear Machinist Mate
Qualify Nuclear Machinist Mate
Class Leader
Graduate Top of Class
Education
05/2009
High School Diploma: General Education
Rocky Mountain High School - Meridian, ID
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Resume Details

This is a real resume for a Senior Advisor in Ladson, South Carolina with experience working for such companies as Apple Inc, Hr Block, Tmobile. This is one of the hundreds of Senior Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Advisor resume.

Previous Companies:

  • Apple Inc
  • HR Block
  • TMobile

Previous Job Positions:

  • Senior Advisor
  • Front Desk Agent
  • Csr

Schools:

  • Rocky Mountain High School

Level of Education:

  • High School Diploma

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