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G6 Hospitality - Senior Adminstrative Agent Resume Example

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Jaxon Turner
XXXX XXXX XX XX XXX X , Akron , OH 44314
Home: XXXXXXXXXX - XXXXXXXXXXXXXXXXXXX
Professional Summary

 Customer - focused , innovative and professional supervisor with a strong background in sales and marketing. Innate problem solver , adept at troubleshooting. Excellent at building solid and long lasting client relationships .

Skills
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Negotiation
  • Judgment and Decision Making
  • Sales and Marketing
  • Education and Training
  • Troubleshooting
Experience
10/2010 to Present
Senior Adminstrative Agent G6 Hospitality - Columbus , Oh
  •  Handle escalated calls from properties and all other departments
  • Act as press liaison for escalated on site situations
  • Provide coaching and training for all new and existing agents with questions and booking issues
  • Cultivate relationships with corporate  property staff and new and existing franchisees to facilitate increased revenue and efficient CRS operations
  • Serves as acting supervisor
  • Provides coaching and feedback to home agents
  • Contribute to department sales goals
  • Research customer history and profile and create reports as needed
  • Make sound decisions and judgement calls regarding complaint resolution
09/2009 to 06/2010
Customer Sales and Training Coordinator Teleperformance - American Express OPEN - Columbus , OH
  • Inbound customer service and sales for American Express OPEN division
  • Managed concierge services and portfolio information for HVCM ( High Value Client Members )
  • Coached and provided feedback for new agents
  • Increased department sales by 30% within a 6 month time frame
  • Recipient of American Express National Customer Service Award
10/2008 to 05/2009
Customer Service Agent Ebsco Teleservice - Akron, OH
02/2006 to 06/2008
Day Care Liasion AFSCME ( American Federation of State County and Municipal Employees) - Washington, DC
Education
Psychology University of Akron - Akron , Oh
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Resume Details

This is a real resume for a Senior Adminstrative Agent in Akron, Ohio with experience working for such companies as G6 Hospitality, Teleperformance American Express Open, Ebsco Teleservice. This is one of the hundreds of Senior Adminstrative Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Adminstrative Agent resume.

Previous Companies:

  • G6 Hospitality
  • Teleperformance American Express OPEN
  • Ebsco Teleservice

Previous Job Positions:

  • Senior Adminstrative Agent
  • Customer Sales and Training Coordinator
  • Customer Service Agent
  • Day Care Liasion

Schools:

  • University of Akron

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