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Mckesson Patient Relationship Solutions - Senior Account Manager Resume Example

Levi Perez
XX XX XXXXXXXXX XXXX XXXX XXXX
Phoenix, AZ 85013
Ph: XXXXXXXXXXXX
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Professional Summary

Dedicated Senior Account Manager  with seven years of experience combining management and customer service expertise in payer challenges and patient and pharmacy call centers. Looking for a leadership position to develop positive relationships with customers and ensure business growth.

Skills
  • Data Analytics
  • Program performance management
  • Establishing internal and external relationships
  • Creating and delivering program presentations
  • Complex Problem Solving
  • Judgment and Decision Making
Experience
Senior Account Manager Apr 2013Present McKesson Patient Relationship Solutions Scottsdale, AZ
  • Client liaison to internal call center operations, IT, training and other applicable parties for current program maintenance and new program development
  • Manage daily progress for multiple client programs and processes
  • Program analysis to recommend products to customers, based on customers' needs and interests.
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Partner with clients to stay ahead of competing manufacturers that have an increased presence in the marketplace
  • Collaborate with clients to coordinate new and seasonal program implementations to maintain patient adherence
  • Present quarterly business reviews to client to present program analysis, program performance and discuss strategic program enhancements
  • Manage client budget compared to actual to insure appropriate funds are available
Senior Customer Manager Oct 2007Apr 2013 McKesson Specialty Health Scottsdale, AZ
  • Primary point of contact for the client and internal call center/reimbursement operations, IT, training and other applicable parties for current project maintenance and new project development 
  • Manage daily progress of client programs that contributed to $7 million of division revenue 
  • Developed and implemented strategic program to increase client brand presence in the marketplace
  • Collaborate with client to coordinate new and seasonal program implementations to maintain patient adherence
  • Identified and tracked insurance challenges to provide insurance barrier analysis and solutions to clients 
  • Partner with client to stay ahead of competing manufacturers that have an increased presence in the market 
  • Coordinated the move of client programs from competing vendors to McKesson for holistic patient experience Partner with internal teams in increase efficiencies to increase program revenue 
  • Developed concept of a client customized interactive reporting portal that provides daily view of prescriber activity 
  • Present quarterly business reviews to client to review current business and discuss new strategies 
  • Manage client budget compared to actual to insure appropriate funds are available.
Reimbursement Unit Coordinator Feb 2006Oct 2007 McKesson Specialty Care Solutions Scottsdale, AZ
  • Front line supervisor for the reimbursement department
  • Exhibited experience and expertise to deliver services required by manufacturers, payer, and providers to insure specialty drug, payer reimbursement, and clinical services are available to patients with complex diseases
  • Managed escalated issues to improve customer satisfaction
  • Monitored operational workflow
  • Created and analyzed staffing and employee caseload aging reports
  • Conducted site visits to physician offices to acquire new business while simultaneously organically growing existing business
  • Facilitate departmental trainings based on client updates and strategies
Education
Bachelor of Arts: Psychology May 1998 Spelman College Atlanta, GA
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Resume Details

This is a real resume for a Senior Account Manager in Phoenix, Arizona with experience working for such companies as Mckesson Patient Relationship Solutions, Mckesson Specialty Health, Mckesson Specialty Care Solutions. This is one of the hundreds of Senior Account Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Senior Account Manager resume.

Previous Companies:

  • McKesson Patient Relationship Solutions
  • McKesson Specialty Health
  • McKesson Specialty Care Solutions

Previous Job Positions:

  • Senior Account Manager
  • Senior Customer Manager
  • Reimbursement Unit Coordinator

Schools:

  • Spelman College

Level of Education:

  • Bachelor of Arts

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