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Associated Materials - Selling Systems Specialist Resume Example

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Logan White
XXX X XXXX XXXXX XX , Atlanta , GA 30317 | (H) XXXXXXXXXX | XXXXXXXXXXXXXX
Skills
  • Training, planning, and event coordination
  • Systems analysis and improvements
  • Critical thinking
  • Excellent verbal and communication skills
  • Computer skills - Office Applications, AS400, CRM (Salesforce), and technical troubleshooting
  • Results and quality driven
  • Education and training
  • Leadership qualities, takes initiative for process improvement
  • Ability to multi-task and manage multiple projects
Experience
Selling Systems Specialist 08/2012 to Present
 Associated Materials – Cuyahoga Falls, OH
  • Creat and implemented a national training program for all internal and external customers on ordering software systems focusing on tools to improve order accuracy, time management, and sales.
  • Release a monthly WebEx training schedule to all customers and conduct all training sessions for sales channels. 
  • Organize and present custom training sessions delivered via WebEx or in person when requested.
  • Build relationships by maintaining verbal and written contact with project teams via status calls, remote working sessions, email and issue tracking tools.
  • Assist customers with their system needs such as trouble shooting technical issues, account setup, product knowledge.
  • Work closely with Engineering and Product Management to ensure product catalogue is consistently in sync with current product standards and offerings.
  • Provide software upgrade support, including building and implementing testing procedures, test cases, and documentation.
  • Review and approval of Statement of Work and Business Requirements to verify company project plans are adequately presented and outlined.    
Training and Communications Specialist 08/2008 to 08/2012
 Associated Materials – Cuyahoga Falls, OH
  • Created and executed an organized and comprehensive internal training program which included customer service skills, product knowledge, manufacturing processes, and software and data entry processes. 
  • Project lead on n On Boarding packed that is now distributed to all customers nation wide
  • Created and maintained updated training materials and agenda to align with the Customer Service and Order Entry SOP.
  • Provided and tracked a minimum of 40 hours of  yearly training for each employee. 
  • Created newsletters to our customer service team and acted as a product knowledge resource. 
  • Worked with vendors to plan and organize training classes for internal employees focusing on improvement of service skills.
Customer Service Representative 11/2001 to 08/2008
 Associated Materials – Cuyahoga Falls, OH
  • Call center and key account customer service for external customers and distribution centers.
Education
Marketing Sales University of Akron - Akron, oh
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Customer Service Representative

Resume Details

This is a real resume for a Selling Systems Specialist in Atlanta, Georgia with experience working for such companies as Associated Materials. This is one of the hundreds of Selling Systems Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Selling Systems Specialist resume.

Previous Companies:

  • Associated Materials

Previous Job Positions:

  • Selling Systems Specialist
  • Training and Communications Specialist
  • Customer Service Representative

Schools:

  • University of Akron

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