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Securitas - Security Guard Resume Example

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Madison Rivera
XXXX XXXXXXXXXXX XXXXX, Beaumont, TX 77705
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic with many years of experience in the work force, successfully  interacting with a wide variety of personality types. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent myself and my company with friendly, professional demeanor at all times.

Skills
  • Monitoring
  • English Language
  • Customer and Personal Service
  • Quality Control Analysis
  • Troubleshooting
Experience
Security Guard Feb 2009Dec 2013 Securitas, Inc Beaumont, TX

@ Proctor St Ext Parking Lot - Enforced Regulations and Standards (dress code, facial hair, contraband) set by Bechtel for incoming contractors being transported by bus to Motiva Expansion Project. Patrolled and protected contractors' vehicles and busses parked in the lot. Sealed departing busses and inspected busses after returning from plant. I took over as acting supervisor for several months in 2011. I worked this site until contract ended in 2012.

@Huntsman  - I was then posted at Huntsman in Port Neches from May 2012 until Aug 2013.I was posted at the contractor's gate where I basically had the same duties as I did at Proctor St. I enforced dress codes, etc; checked contractors credentials necessary to enter plant; issued temporary scan cards; inspected any toolboxes or other containers entering or leaving the plant  through my gate;  patrolled and protected employee vehicles parked in lot.


*I did a lot of overtime on my days off, filling in for absent guards at various sites and working special events such as SE TX State Fair & Bass Tournament, etc.


*Completed Advanced Certification Training for Professional Security Officers-Parts I, II, & III




Level II Tech Support/Quality Assurance Agent & Mentor/Training Assistant Jan 2004Oct 2008 Sitel Port Arthur, TX

*This was call center work for T-Mobile.

Level II Tech Support - Walked customers through troubleshooting of handsets. Processed handset exchanges when necessary. Provided general customer service when needed.

Quality Assurance -  Audited and graded agents' calls  per T-Mobile standards.  Worked with agents individually to raise quality of calls. Met weekly with coaches and conducted team meetings to advise and discuss methods for raising scores on calls.


Training Assistant - Assisted senior trainer during Blackberry/PDA training. Worked individually with lower achieving students. Took a group of  agents to Starkville, MS for  ten weeks to assist and train agents at that call center when they were assigned the T-Mobile account. We were responsible for  training/mentoring agents to handle tech support calls and training QA regarding auditing, grading, & coaching agents on call performance. 

Education
Business & Business Management May 1994 So. La. Vo-Tech Institute Crowley, LA
High School Diploma May 1975 Thomas Jefferson High School Port Arthur, TX
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Resume Details

This is a real resume for a Security Guard in Beaumont, Texas with experience working for such companies as Securitas, Inc, Sitel. This is one of the hundreds of Security Guard resumes available on our site for free. Use these resumes as templates to get help creating the best Security Guard resume.

Previous Companies:

  • Securitas
  • Inc
  • Sitel

Previous Job Positions:

  • Security Guard
  • Level II Tech Support
  • Quality Assurance Agent & Mentor
  • Training Assistant

Schools:

  • So. La. Vo-Tech Institute
  • Thomas Jefferson High School

Level of Education:

  • High School Diploma

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