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Champaign Unit 4 Schools - Secretary III Resume Example

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Aiden Jackson
XXXX XX XXXXXXXX , Champaign , IL 61821 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX
Summary

Service-oriented administrative assistant with 15 year background in busy office setting. Core competencies include event planning, media and customer service correspondence, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Clerical
  • Time Management
  • Complex Problem Solving
  • Judgment and Decision Making
  • Communications and Media
  • Telecommunications
Experience
Secretary III 07/2013 to Present
Champaign Unit 4 Schools Champaign, IL
Answer phone calls and emails in a professional and timely matter. Support both the Director of Communications and the District Coordinator for Career Programs. Plan and organize functions for Unit 4 and their stakeholders such as the annual Retirement Dinner, Convocation, Ground-breaking ceremonies, etc. Answer calls from community members as well as members of the media daily. Work with families to facilitate school tours. Other duties as assigned. 
Administrative Assistant 07/2006 to 06/2013
University of Illinois- Extra Help Services Champaign, IL
Planned travel arrangements for several executives and staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems and maintained electronic and paper files. Planned meetings and prepared conference rooms. Made copies, sent faxes and handled all incoming and outgoing correspondence. Dispersed incoming mail to correct recipients throughout the office.
911 Dispatcher 02/2001 to 08/2006
City of Champaign Champaign, IL
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Provide emergency medical instructions to callers.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Collector/Customer Service Rep 09/1996 to 01/2001
Carle Clinic Urbana, IL
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound calls in phone queues to improve call flow. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. 08/2001 - 11/2006 Metcad 911 - Urbana, IL Telecommunicator 1 Answered phone calls, handled complaints, and responded to requests for information. Dispatched for Police, Fire, and EMS for all of Champaign County. Provided accurate and appropriate information in response to caller and/or officer inquiries. Developed effective relationships with Police, Fire, and EMS departments through clear communication.
Education
General Parkland College - Champaign, IL Parkland College - Champaign, IL, United States General
Community Service
Have served as a mentor for an elementary student for the last 2 years.
PTA Executive Board member for 3 years serving as PTA President for the final year.
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Resume Details

This is a real resume for a Secretary III in Champaign, Illinois with experience working for such companies as Champaign Unit 4 Schools, University Of Illinois Extra Help Services, City Of Champaign. This is one of the hundreds of Secretary III resumes available on our site for free. Use these resumes as templates to get help creating the best Secretary III resume.

Previous Companies:

  • Champaign Unit 4 Schools
  • University of Illinois Extra Help Services
  • City of Champaign

Previous Job Positions:

  • Secretary III
  • Administrative Assistant
  • 911 Dispatcher
  • Collector
  • Customer Service Rep

Schools:

  • Parkland College

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