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Alberta Health Services - Secretary Ii Resume Example

Ceira Edwnoy
XXXXXXXX XXXXXX, Edmonton, AB T5T4H7
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Secretary with more than 7 years of experience in a fast-paced medical environment. Excellent attention to detail and management skills. Track record of achieving exceptional results in patient care and physician support.

Skills
  • Proven Excellent Judgment and Decision Making Abilities
  • Confident Critical Thinking and Processing 
  • Demonstrated Skill in Administration and Management of Workload and Employees
  • Optimal Time Management Skills
  • Consistent Excellent Customer and Personal Service
  • Dedication to Active Learning and Continued Education to Hone Skills
Experience
Secretary I Mar 2008Current Alberta Health Services Edmonton, AB
  • Provide support to two Ophthalmology Physicians specializing in glaucoma (research, genetics) and ocular oncology (brachytherapy).
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, and other clinic-related material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with hospital/physician procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for patients and physicians.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with outside private medical offices.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Conduct searches in regard to physician/patient requests to find needed information required for the booking/treatment and care of patients using such sources as the Internet and external publications (i.e. medical journals/hospital library).
  • Review work done by others to check for correct spelling and grammar, ensure that hospital policies are followed, and recommend revisions.
  • Learn to operate new office technologies as they are developed and implemented (i.e. switch from VAX computer-based platform to e-clinician computer-based platform).
  • Take dictation in shorthand or by machine and transcribe medicolegal reports, clinic letters  and intra-office correspondence.
  • Booking patient appointments for clinic, OR and external private medical offices.
  • Medical billing in accordance with Alberta Health regulations and coding (using EZ Bill).
  • Preparation of reports and billing directly with the Worker's Compensation Board of Alberta.
  • Pulling and filing medical and genetics charts.
  • Developing tracking grids using Excel to monitor OR lists, and track billing codes.
  • Yearly maintenance and purging of old medical charts
  • Ordering of diagnostic imaging and pharmaceuticals required for patient care.
  • Maintenance of recall list for future patient appointments.
  • Liaising with multiple hospitals and medical facilities to coordinate patient appointments and in regard to pre-operative and post-operative care.
  • Coordinate/assist in the completion and submission of insurance forms for patients requiring extended time off work post surgery.
Sales Team Leader Sep 2014Jun 2016 Pier 1 Imports Inc. Edmonton, AB
  • Confer with manager, assistant manager and co-sales leaders to develop methods and procedures to increase sales and promote business according to corporate office direction.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Direct and supervise employees engaged in sales, reconciling cash receipts and performing customer assistance related services.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
Volunteer Services Coordinator Jun 2005Jul 2006 The Capital Care Group Edmonton, AB
  • Provide volunteer services support to two continuing care facilities in Edmonton, AB under the Capital Care Group.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, and make appointments to meet with new volunteers.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents, such as attendance records, correspondence, and volunteer files.
  • Operate office equipment, such as fax machines, copiers, or phone systems.
  • Greet volunteers and clients and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with Capital Care Group procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients and volunteers.
  • Make copies of correspondence or other printed material as needed.
  • Operate electronic mail systems (Outlook) and coordinate the flow of information, internally or with other organizations.
  • Compose, type, and distribute meeting notes (minutes), routine correspondence, or reports, such as presentations and monthly reports.
  • Establish and track volunteer procedures and schedules.
  • Fundraising - oversee the development and procurement of auction items, and set-up of a Silent Auction from start to finish including the booking of venues, catering and entertainment) to raise funds for additional client services.
  • Supervise volunteers while providing training and orientation for new volunteers.
Education
Bachelor of Education : Elementary Education Jun 2005 University of Alberta Edmonton, AB
Medical Transcription Certificate : Medical Transcription Jun 2000 NAIT Edmonton, AB
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Resume Details

This is a real resume for a Secretary Ii in Edmonton, AB with experience working for such companies as Alberta Health Services, Pier 1 Imports Inc, The Capital Care Group. This is one of the hundreds of Secretary Ii resumes available on our site for free. Use these resumes as templates to get help creating the best Secretary Ii resume.

Previous Companies:

  • Alberta Health Services
  • Pier 1 Imports Inc
  • The Capital Care Group

Previous Job Positions:

  • Secretary Ii
  • Sales Team Leader

Schools:

  • University of Alberta
  • NAIT

Level of Education:

  • Bachelor of Education
  • Medical Transcription Certificate

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