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OA Veterans Healthcare Administration - Secretary Resume Example

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Hannah Wood
Objective: Secure an administrative management/ customer service position in a professional or healthcare environment.

Microsoft XP Computer Expert-Power Point, Excel,

Secretary Dec 2014Present OA Veterans Healthcare Administration MS
  • I serve as the Secretary to the Chief, Human Resources Management Service.
  • The G.V.
  • Sonny) Montgomery VAMC is a complex medical center with the Human Resources department responsible for serving over 2,000 employees.
  • This also includes 7 satellite outpatient clinics in Columbus, Greenville, Hattiesburg, Kosciusko, McComb, Meridian, and Natchez Mississippi.
  • He/she will exercise independent decision-making in routing and assigning actions and suspense dates on all correspondence coming to Human Resources Management Service on a daily basis and proof read and review all documents created by staff that require the medical center's Pentad signatures.
  • I receives incoming calls on (5) telephone lines, greet applicants and visitors with utmost courtesy and assistance, referring to appropriate person only those contacts needing their attention or action.
  • I respond to inquiries and provide HR information concerning standard processing procedures and requirements related to human resources services.
  • I am also res.
Program Support Assistant May 2014Present
  • Department of Veterans Affairs, Veterans HealthCare Administration, VISN 16, Ridgeland, MS As a Program Support Assistant (Office Automation) in support of the South Central VA health Care Network (VISN 16) Program Office, I perform duties to include, but are not limited to the following tasks: I provide administrative/technical support to the Network leadership staff in a wide variety of areas including meeting planning, data collection and tracking, program research, etc., I perform work related to the practical and technical aspects of office administration to include: travel management, budgeting, supply management and purchasing, maintenance of suspense items, developing minutes, drafting action items and other correspondence with clinical and administrative orientation, I assist in the planning, review and reporting of data/statistical information; establishing protocols for incoming data, organizing computerized data sets and retrieving data, conducting research of databases and websites to extrac.
Program Support Assistant Sep 2011May 2014 Veterans Benefits Administration, Human Resource MS
  • Responsible for assisting with the processing of request for background investigations (e.g., BI, MBI, Secret, Top Secret, and NACI) for new employees in the federal government system Provides support and assistance with entering data into the OPM Electronic Questionnaire for Investigations Processing (e-QIP) system Review of official personnel files, position sensitivity forms, background investigation forms , applications, and investigative documents in processing background investigations for incoming employees Responsible for data entry of security investigation information into the Human Resources National Online Workload (HR NOW) system Assists in ensuring personnel security questionnaires of employees are detailed and accurate When possible , return packets that are not complete to the Regional Office Human Resource Liaison for necessary actions Checks apparent discrepancies in background investigations by comparing related forms Prepares and submit entire investigations package for actions/.
Program Support/Authorization Specialist Oct 2010Sep 2011 Fee Base Memphis, TN
Secretary (OA)/Executive Assistant Apr 2009Oct 2010 Veterans Health Administration, Medical Service Memphis, TN
  • Received callers and visitors, determined the purpose of the visit, and directed visitors to appropriate staff Maintained a respectful and helpful personality in assisting visitors and staff members and employees First point-of-contact to the Chief and Administrative Services office suites of Medical Service Administrative Offices Directs veterans, family members and other visitors to the appropriate office or service within the facility Communicated professionally and effectively with a variety of persons with diverse social & economic backgrounds Carries out administrative assignments utilizing a high degree of tact, diplomacy, and professionalism Interacted favorably with all members of the department staff, the organization, and outside agencies Demonstrated professionalism and a willingness to help visitors and staff members at all times creating a teamwork and motivated office environment Successful in Customer Complaints and Relations Highly organized and attention-to-detail day-to-day work.
Program Support Assistant/Compensation and Pensi Mar 2008Apr 2009 Veterans Health Administration Nashville, TN
  • As the Compensation and Pensions Coordinator position serves as the facility subject matter expert for the compensation and pension office and functioned independently with minimal supervision to ensure that all program areas were meeting local, VISN and national standards.
  • Organizationally, this position is located under the Business Office and Veterans Service Center (VSC); the position reports to the Business Office Manager.
  • The purpose of this position was administrative management of the Compensation and Pension and Sharing Agreement programs.
  • This position had a wide impact covering interaction with every level of staff within the facility, VISN and National Staff, Veterans Benefit Administration as well as a diverse Veteran population.
  • I was responsible for developing, planning, coordinating and implementing all administrative services for the facility C&P (Compensation and Pension), IDES (Integrated Disability Evaluation System), ACE (Acceptable Clinical Evaluation) exams and sharing agreement progr.
Programs Operations Specialist Apr 2006Mar 2008 HIB Atlanta, GA
  • Centers for Disease Control and Prevention, Agency for Toxic Substances and Disease Registry (ATSDR)/Health Investigations Branch.
Co-Owner and Chief Operator Sep 2005Apr 2006 Open Arms of Atlanta Private Home Healthcare Ser Union City, GA
  • Provided leadership and direction for the delivery of exceptional health services throughout the continuum of care Devised plans on delivering quality health care services in cost-effective ways Hired and trained new employees Evaluated the training needs of staff Assessed medical needs of patients Worked to develop effectiveness and quality in delivering healthcare services Enforced most up-to-date laws to the facility Managed finances and budget of the facility including utility bills, patient fees and billing Created work schedules for employees Represented the facility at outside meetings Kept and organized records of the facility's services Compiled and interpreted medical forms Maintained accurate records of treatments and medications Maintained office supplies Implemented health care policies and procedures.
Receptionist/Office Manager Jul 2004Aug 2005 City of Birmingham, AL Mayor's Office
  • Answer phones and operate a switchboard.
  • Route calls to specific people.
  • Answer inquiries about company.
  • Greet visitors warmly and make sure they are comfortable.
  • Call persons waiting for visitor and book them a room to meet in.
  • Schedule meetings and conference rooms.
  • Made sure visitors wait time was short Ensure reception area is tidy.
  • Coordinate mail flow in and out of office.
  • Coordinate office activities.
  • Handle phone calls from people calling in sick.
  • Gather personal and insurance information.
  • Hand out employee applications.
  • Arrange appointments.
  • Cash out people when necessary.
  • Validate parking tickets.
  • Give visitors badges and direct them to where they can sign in.
  • Issue parking passes.
  • Send email and faxes.
  • Collect and distribute parcels and other mail.
  • Perform basic bookkeeping, filing, and clerical duties.
  • Prepare travel vouchers.
  • Take and relay messages.
  • Update appointment calendars.
  • Schedule follow-up appointments.
Medical Secretary III Mar 2003Jul 2004 University of Alabama Hospital Birmingham, AL
  • Greeted patients, families and visitors Updated patient's demographic and insurance information Answered and screened incoming phone calls Obtained comprehensive information and took correct written messages Directed calls to suitable person with minimal transfers Responded to common questions concerning the practice, health insurance coverage and billing procedures Verified patient eligibility and informed patients of their rights Performed basic patient care activities Screened mail Prepared correspondence Maintained calendar Assisted with physician's and staff travel arrangements and setting up meetings Completed patients' registration Arranged appointments for diagnostic tests Obtained pre-certification for services with insurance companies Handled requests from patients for prescription refills Ensured customer service excellence at the facility.
Assistant Tax Collector Jul 2002Feb 2003 Tupelo, MS
  • Collected all City of Tupelo, MS real and land taxes Greeted all customers professionally and courteously Balanced cash drawer daily Calculated and assessed customers property taxes Received City of Tupelo sealed bids for services Sold City of Tupelo ordinance permits, (i.e.
  • construction, sales, protests, etc.).
Records Manager Aug 2001Jul 2002
  • Created a state-of-the-art electronic records management and filing room for City of Tupelo, MS elected officials and citizens for fingertip locations while utilizing an accurate suspense file for routing and identification purposes of who and when a file was taken and returned to the file room Implemented the Records Classification Framework in the new construction of a multi-million dollar City Hall building by: meeting units to establish their filing structure creating paper and electronic files Maintained the content and accuracy of the records management database by creating new files as requested by customers and updating entries to track their life cycle from creation and use through active to inactive status Classified indexes, cross-references and routes records related to property and real taxes and administrative files by assigning the appropriate tax file numbers in accordance with the City's records classification framework, the specific name, land roles of the file and the keywords for.
Office Manager/Human Resource Generalist Oct 1999Aug 2001 The Kid Company Learning Center Tupelo, MS
Human Resource Generalist and Payroll Assistant Jan 1997Oct 1999 Park-Hill Furniture and Manufacturing Company Amory, MS
Legal Secretary/Assistant and Social Security Be Aug 1994Jan 1997 Honorable Willie Howard Gunn, III, Esq Aberdeen, MS
  • Greeted and receive visitors with respect and professionalism Answered multiple lines telephone system Supported two attorneys in a legal setting.
  • Reviewed legal journals and assist with legal research.
  • Prepared documents for submission to the courts.
  • Scheduled meetings, court reporters, depositions, and arranged conference rooms.
  • Alerted attorneys about cancelations or new meetings.
  • Managed travel and schedule of attorneys and clients and processed medical and legal information requests.
  • Prepared correspondence and stuff mail into envelopes.
  • Arranged for outgoing mail and packages to be picked up.
  • Prepared statistical reports and managed spreadsheets.
  • Prepared confidential and sensitive documents.
  • Coordinated office management activities and completed bank deposits.
  • Determined matters of top priority and handle accordingly.
  • Prepared agenda for meetings and assisted in preparation the office budget.
  • Maintained day-to-day office procedures and operated office equipment, such as photocopy mach.
Patient Representative May 1981Oct 1983
  • Presented the hospital's patient rights philosophy to patients by visiting with them; introducing them to the patient right's brochure; confirming their understanding of who to contact with questions or concerns.
  • Conducted interviews with patients and/or family members.
  • Recorded and maintained complete documentation of activities performed on account while in-house and during the Patient accounting cycle.
  • Performed financial clearance function including collections.
  • Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.
  • Followed up on MECS assigned accounts to ensure follow-through on Government application submitted.
  • Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.
  • Prevented complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potenti.
Admissions Clerk/Patient Representative May 1979Oct 1983 North MS Medical Center Business Office Tupelo, MS
  • William (Bill) Yarborough, Business Office Director and Navis Williams.
Jan 1979Jan 1983
  • assign patient to room or ward.
  • Electronically assigned now.
  • Compiled data for occupancy and census records.
  • Stored patient's valuables in hospital safe.
  • Received payments on patients account.
Supervisor Sep 1979May 1981
  • Interviewed incoming patients for scheduled hospital admissions or representative and enters information required for admission into computer: Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill.
  • Completed bed-side admissions for patients admitted thru the hospital Emergency Department.
  • Explained hospital regulations, such as visiting hours, payment of accounts, and schedule of charges.
  • Escorted patient or arranges for escort to assigned room or ward.
  • Entered patient admitting information into computer and routes printed copy to designated department.
  • Obtained signed statements from patient to protect hospital's interests.
  • Assessed the Bed Control Board.
Program Support Assistant and Authorization Cler VAMC Purchased Care Department
  • Explained benefit programs and entitlement criteria, conducted interviews, identified billing issues, gathered relevant evidence, adjudicated claims, authorized payments, and input data necessary to generate the award and notification letter for veteran payments.
  • Resolved Veteran's medical billing complaints and concerns in a professional and productive manner with a passion for direct veteran/patient contact.
  • Controlled pending issues or scheduled future actions, and released complete, correct notifications of benefits determinations.
  • Conducted interviews in person or by telephone with veterans, representative, and advocates.
  • Made determinations relative to VA hospitalization, outpatient treatment, institutional, or domiciliary care, and basic eligibility for vocational rehabilitation Responsible for the daily obligation and decrease of funds appropriately and timely.
  • Monitored and tracked (FCP) Fund Control Points for accuracy, reports, and made necessary adjustments Created and processed completel.
Program Operations Assistant and Executive Secre
  • OA) in the (ATSDR) Agency for Toxic Substances and Disease Registry/ (HIB) Health Investigations Branch at the Centers for Disease Control and Prevention, Atlanta, GA; I successfully and professionally answered telephone calls, greeted visitors to the department, provided administrative, secretarial, and technical support services to the Chief of the ATSDR/ Health Investigations Branch and 13 additional team members utilizing a variety of automated office machines and word processing software.
  • I merged information from various databases and provided management with oral briefings and platforms.
  • My role with this agency was vital.
  • I read and kept apprised of the organization, department, and Agency-wide directives and procedures to gain expert knowledge of new changes and requirements affecting the operation and work of the department and communicated changes or information daily to higher level management officials.
  • I provided oral and written briefings to management officials.
  • I was tasked daily to commu.
Office Manager AL Mayor's Office
  • Managed day-to-day office operations to ensure efficiency and productivity Managed accounts receivable/payable and reconciled bank statements Managed petty cash drawer Prepared quarterly business activity statements Assisted with monthly payroll by recording and submitting employees time and attendance Managed relations with customers, city officials, and public citizens Ordered stock and office supplies Managed the introduction of new employees Assisted with new candidate recruitment, created vacancy job announcements, scheduled interview appointments, and interviewed candidates for employment.
Bachelor of Social Science : Psychology/Healthcare Management Dec 2015 University of MS Oxford, MS
Bachelor of Social Science : Psychology/Human Services Jan 2008 Mercer University Atlanta, GA
Associates of Arts : Business Administration May 1982 Northeast Community College Booneville, MS
Society for Human Resources Management (SHRM), Atlanta, GA and Memphis, TN National Association of Administrative Professionals - (2009-2013) Self-Certification I self- certify that I accurately type 50-60 WPM without error. (J .I.W. 11/2014)
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Resume Details

This is a real resume for a Secretary in Brandon, Mississippi with experience working for such companies as Oa Veterans Healthcare Administration, Veterans Benefits Administration, Human Resource. This is one of the hundreds of Secretary resumes available on our site for free. Use these resumes as templates to get help creating the best Secretary resume.

Previous Companies:

  • OA Veterans Healthcare Administration
  • Veterans Benefits Administration
  • Human Resource

Previous Job Positions:

  • Secretary
  • Program Support Assistant
  • Program Support
  • Authorization Specialist
  • Executive Assistant


  • University of MS
  • Mercer University
  • Northeast Community College

Level of Education:

  • Bachelor of Social Science
  • Associates of Arts

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