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Sutherland Global Services - Secretarial Team Manager Veteran™s Choice Program Resume Example

Harper Bailey
Professional Summary
Highly organized and responsible secretary with professional experience in medical and clinical settings; ability to handle any type of secretarial service. Seeking to obtain a position as a Department Secretary to contribute my skills in a stimulating environment, allowing for maximization of existing organizational/communication skills in handling patients' queries and managing the medical office/clinic. 
  • Customer and Personal Exceptional Skills
  • Time Management
  • Complex Problem Solving
  • Efficient with Microsoft Word, Outlook, Access, Excel, PowerPoint and Word.
  • Multi-Tasker
  • Detailed Oriented 
  • Strong Verbal, Written, and Communication Skills
Secretarial Team Manager – Veteran's Choice Program 10/2014 to Present
Sutherland Global Services Houston , Tx
  •  Scheduled doctors' appointments for veterans with approved providers 
  • Provided periodic updates to management to provide updates on operations 
  • Assisted the physicians and nurses by managing all the administrative and secretarial work.
  • Managed the clinic as well as patients' queries – Made appointments, responded to emails and processed calls.
  • Received patients' calls and coordinated appointments as per schedule.
  • Assisted patients in solving their queries and providing medical information.
  • Maintained updated patients' records – Documented patient details including the treatments and personal facts while scheduling appointments.
  • Took into account clients' busy and often changing schedule and made appointments accordingly.
Disability Intake Secretary 03/2012 to 10/2014
Cigna Houston, Tx
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Complete insurance or other claim forms.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Flight Attendant 09/2011 to 03/2012
United Airlines Houston, Tx
  • Provided leadership by responding to a variety of emergency and non-emergency situations 
  • Worked in climates and locations across the globe and work variable shifts 
  • Set high standard for consistent in flight service that included: serving meal/ beverages andselling on board products
ExecutiveSecretarial Assistant 09/2011 to 03/2012
Shekinah Glory International Fellowship Houston , Tx
  • Manage and maintain executives' schedules.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Process payroll information.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Make travel arrangements for executives.
Bachelor of Science: Healthcare Management and Administration May 2015 University of Phoenix - Houston Campus - Houston, TX
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Resume Details

This is a real resume for a Secretarial Team Manager Veteran™s Choice Program in Humble, Texas with experience working for such companies as Sutherland Global Services, Cigna, United Airlines. This is one of the hundreds of Secretarial Team Manager Veteran™s Choice Program resumes available on our site for free. Use these resumes as templates to get help creating the best Secretarial Team Manager Veteran™s Choice Program resume.

Previous Companies:

  • Sutherland Global Services
  • Cigna
  • United Airlines

Previous Job Positions:

  • Secretarial Team Manager Veteran™s Choice Program
  • Disability Intake Secretary
  • Flight Attendant
  • ExecutiveSecretarial Assistant


  • University of Phoenix - Houston Campus

Level of Education:

  • Bachelor of Science

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