Chicago Public Schools National Teachers Academy Seca Ii Resume Sample

Natalie Bennett

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Summary

Take- Charge Professional with extensive experience and demonstrated success in the areas o Special Education Elementary level,f business operations management, staff development/ supervision, and client relations. Over 10+ years of experience providing trouble shooting and resolution to client issues, disseminating workflow amongst team members to meet operational goals, financial management, and managing human resources/ employee relation functions. Areas of Competencies
Employee Development/ Management
Client Relations
Financial Management
Recruitment
Human Resources/ Employee Relations
Job Sourcing
Office Operations/ Administrative Support
Business Management
Report Writing
Payroll
Accounts Payable/ Receivable

Skills

Technical Competencies
Ims/tso, Ms Access, Ms Excel, Ms Word, Ms Outlook, Ms Powerpoint, Sabre; Ten Key

Active Listening
Speaking

Education and Training
Psychology

Critical Thinking
Instructing

Customer and Personal Service
Judgment and Decision Making

Experience

SECA II Nov 2010－Present Chicago Public Schools National Teachers Academy － Chicago, Il

Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Enforce administration policies and rules governing students.

Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.

Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech-language pathologists.

Jan 2006－Jan 2009 AMERICAN AIRLINES － Chicago, IL

Contracted Employee 1/2009- 4/2009
Assisted staff with filing, answering phones, customer service, and updating client Info in MS Access.

Controller Oct 2007－Sep 2008

Responsibilities
Prepared miscellaneous deposits (c18) and bank deposits for armored car services daily pickup.
Processed petty cash reimbursements and provided change for all departments at DFW.
Maintained ATO agent's petty cash and die plate acknowledgement forms.
Logged deposit slips in MS Access for tracking purposes and tracked receipt of zones non-cash detail. Selected Contributions/ Achievements
Daily opening/ retrieval of ATO/ liquor/ duty free safe deposits and counted and reconciled revenue.
Resolved bank discrepancies and provided appropriate follow-up.
Auditing Function; quarterly safe audits, audited and validated bank deposit slips received from bank against mini and grand C20.

Staff Assistant Mar 2007－Oct 2007 Accounts Payable and Receivable

Selected Contributions/ Achievements
Maintained employee payroll through automated time and attendance and audited non-management payroll semi-weekly.
Updated stars, staff administrative functions, shift changes, jury duty, personal vacation request, and PV request. Managed and maintained staff admin database.

Staff Assistant Oct 2006－Mar 2007

Responsibilities
Performed a wide variety of administrative duties including; typing of correspondences, filing documentation, ensuring phone coverage, greeting and directing customers, handling mail, ordering supplies, updating manuals, and arranging travel and hotel accommodations. Selected Contributions/ Achievements
Prepared weekly, monthly, quarterly manual reports from automated database.
Processed jobs through AutoTA and coordinated and loaded work schedules for staffing needs.

Temporary Worker Aug 2006－Mar 2007 Ordered supplies through company assist and assisted with station detail, ticketing, and deposits.

Agent Dec 2005－May 2006 Air Canada － Chicago, IL

Responsibilities
Provided efficient and friendly customer service to all clients while promoting/ selling air travel. Selected Contributions/ Achievements
Completed all necessary arrangements for accommodating passengers such as processing itineraries, computing fares, issuing refunds, and preparing issued tickets.

Lead Customer Service Agent Oct 2000－Aug 2002 Air Canada － Chicago, IL

Responsibilities
Performed a variety of duties, including scheduling, briefings, file maintenance, and organizing communications amongst departments. Coordinated work assignments for team members. Selected Contributions/ Achievements
Customer relations problem solver. Ensured all agents maintained a high level of proficiency in all aspects of their customer service jobs.
Observed work flow and assigned/ reassigned agents as required.
Coordinated routine administration, operation requirements including: planning/calling for overtime as delegated.
Provide on the job training to employees.
Assured all agents were in compliant with FAA.

Education

Associate of Applied Science : Business Administration Nov 2009 American InterContinental University － Hoffman Estates, IL 2010- Present Bachelor of Business Administration, American InterContinental University (Illinois)