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Ll Bean - Seasonal Customer Service Representative Resume Example

Hannah Wood
XXXX XXXXXX XXX XXX, Portland, ME 04103 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Skills
  • Customer and Personal Service
  • Clerical
  • Time Management
  • Microsoft Office (Excel, Word)
  • Administration and Management
  • Judgment and Decision Making
Experience
Seasonal Customer Service Representative 11/2015 to 01/2016
LL Bean Portland, ME
  • Confer with customers by telephone to provide information about products. Enter orders, process order payment.
  • Refer unresolved customer grievances to designated departments for further investigation.
Office Manager 10/2006 to 10/2015
Papoose Pond Family Campground Waterford, ME
  • Booking reservations, billing, processing of payments.
  • Acquire, distribute and store office supplies.
  • Greet and register guests.
  • Answer inquiries pertaining to campground facilities and services, and complaints.
  • Interview and hire applicants.
  • Training front desk seasonal staff.
  • Scheduling of front desk seasonal staff.
  • Answer questions regarding recommendations for local eating and entertainment venues.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits of transactions.
Reservations Associate 05/2002 to 09/2006
Point Sebago Resort Casco, ME
  • Greet and register guests, issue keys to rental accommodations.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of rental availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check-in process.
  • Answer inquiries pertaining to resort services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Front Desk Clerk 09/2000 to 09/2002
Embassy Suites South Portland, ME
  • Greet, register, assign rooms and issue room keys to guests.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Education
Equine Management Midway College - Midway, KY
Equine Racing Management State University of New York - Morrisville - Morrisville, NY
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Resume Details

This is a real resume for a Seasonal Customer Service Representative in Portland, Maine with experience working for such companies as Ll Bean, Papoose Pond Family Campground, Point Sebago Resort. This is one of the hundreds of Seasonal Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Seasonal Customer Service Representative resume.

Previous Companies:

  • LL Bean
  • Papoose Pond Family Campground
  • Point Sebago Resort

Previous Job Positions:

  • Seasonal Customer Service Representative
  • Office Manager
  • Reservations Associate
  • Front Desk Clerk

Schools:

  • Midway College
  • State University of New York - Morrisville

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