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Beavexpedite - Scheduled Air Coordinator Resume Example

Emma Stewart
XXX XXXXXXXXX XXXXX, Newbury Park, CA 9132
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Ph: XXXXXXXXXXXX
Professional Summary

Service-oriented with 10 years background in the fast paced freight forwarding and insurance industries. Core competencies include problem solving, quality assurance and effective listening as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Time Management
  • Complex Problem Solving
  • Active Listening
  • Customer Service
  • Coordination
  • Reading Comprehension
  • Critical Thinking
  • Negotiation
  • Judgment and Decision Making
  • Monitoring
  • Administration and Management
Experience
BeavExpedite Newbury Park, CA Scheduled Air Coordinator May 2012Present
  • Responsible for coordinating numerous scheduled and on demand same day services.
  • Manage customer relationships, and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Complete weekly billing within customer tariffs.
  • File service failure claims with major airlines.
  • Ensure all air shipments are completed within regulations.
  • Handle incoming and outgoing phone enquiries from customers and find solutions for routing issues. 
  • Prepare paperwork for drivers and customers ensuring correct and accurate information is recorded. 
  • Reserve necessary space on aircraft or trucks.
  • Select shipment routes based on required transit times.
  • Monitor or record locations of shipments in transit.
  • Keep records of shipments picked up and volume.
  • Communicate all delays and provide customers with timely updates on new arrival times.
Crawford & Company Melbourne, Australia Team Manager/Internal Claims Adjuster (Property) Jul 2011Nov 2012
  • Responsible for leading a team of 11 Internal Property Claims Adjusters and 3 Administrative Support staff.
  • Responsible for recruiting and training a team of 7 Catastrophe Team Internal Property Claims Adjusters during high claims volume weather events. Point of contact for 12 visiting USA adjusters.
  • Managed relationships with various insurers ensuring client retention to our business. 
  • Managed the needs and requirements of high profile and contentious customers for our clients.
  • Responsible for answering 50+ telephone claims enquiries per day.
  • Maintained a portfolio of Domestic Home Claims and Commercial Property Claims ensuring proactive contact with customers, insurers, builders, brokers/agents and suppliers to ensure a speedy and comprehensive completion of all damage claims.
  • Provided comprehensive and detailed reports to insurers making recommendations on payments, claim denials, exclusions to cover and enforcing policy limits.
  • Interpreting various insurance policies, engineer's reports, leak detection reports and building consultant reports and relaying this information to customers ensuring they understand their coverage.
  • Ensure that all claims actions are recorded whilst making sure that all sensitive and important documentation is retained where required by maintaining a hard and soft copy of all claims.
  • Responsible formonitoring team performance by running various daily reports to identify coaching and training opportunities and manage customer service requirements. 
  • Reporting to Senior Management.
Insurance Australia Group Mulgrave, Australia Senior Home Claims Consultant Mar 2006Jul 2010
  • Processed a portfolio of fire, large theft and landlord claims including total loss.
  • Successfully implemented training to entire home claims department to ensure that all potential third party recoveries were identified.
  • Completed performance reviews and plans for 9 Home Claims staff and ensured that performance goals were met through training and coaching.
  • Assisted in the planning and execution for large catastrophe events including the Victorian Bushfires of 2009 where claims costs exceeded $50,000,000.
  • Recruited and trained new staff.
  • Completed quality assurance auditing of files and phone calls.
  • Responsible for answering approximately 50+ telephone claims enquiries from customers, builders and suppliers per day.
Insurance Australia Group Melbourne, Australia Motor Claims Recoveries Consultant Feb 2004Mar 2006
  • Processed Motor Insurance Claims where it was deemed that our customer was not liable for damages caused.
  • Responsible for contacting third parties and confirming details regarding the accident and requesting insurers information.
  • Ensuring that at fault parties were aware of the costs involved in repairing our customer's vehicle and discussing how funds would be recovered.
  • Reviewing liability and making decisions as to who would be deemed the at fault party based on road rules and vehicle damage.
  • Instructing legal representation where required.
  • Liaised with solicitors, recovery agents and third party insurers to discuss payment and recovery.
  • Completed quality assurance auditing of files and phone calls.
  • Completed administrative tasks such as finalizing a roster and conducting team meetings. 
  • Answered 60+ telephone claims enquiries per day.
Education
Maroondah Secondary College Croydon, Australia High School Diploma Dec 2001
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Resume Details

This is a real resume for a Scheduled Air Coordinator in Newbury Park, California with experience working for such companies as Beavexpedite, Crawford & Company, Insurance Australia Group. This is one of the hundreds of Scheduled Air Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Scheduled Air Coordinator resume.

Previous Companies:

  • BeavExpedite
  • Crawford & Company
  • Insurance Australia Group

Previous Job Positions:

  • Scheduled Air Coordinator
  • Team Manager
  • Internal Claims Adjuster
  • Senior Home Claims Consultant
  • Motor Claims Recoveries Consultant

Schools:

  • Maroondah Secondary College

Level of Education:

  • High School Diploma

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