Digital Reception Services - Satellite Field Technician Resume Example

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Aaliyah Griffin

XXXX XXXXXXXXXX XX , St. Augustine , FL 32092 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX

Professional Summary

Recently relocated to the Jacksonville, Florida area. Wish to acquire a challenging career in a field where I can utilize my current skills and gain further experience. Searching for a company I can grow within and advance.

Skills

Excellent Computer skills. Proficient with Excel and Word Processing software. Type in excess of 90 WPM.
Customer Service. Ensures timely response and customer satisfaction with regards to all trouble calls.

Organization. Maintains clean work area. Ensures all tools and test equipment are accounted for and in proper working order.
Experience with tools and test equipment. Maintaining inventory of tools and spare parts utilizing Naval Supply system.

Experience

Satellite Field Technician 08/2015 to Present
Digital Reception Services – Jacksonville, FL

Perform daily route responsibilities and manage vehicle inventory on a week to week basis.
Interact with customers, define installation plan and perform customer education.
Determine line of sight, grounding opportunities and location of rooms to receive service in order to implement an efficient installation plan.
Install TV wall mounts and power relocation kits.
Work in crawl spaces and/or attics to achieve the professional installation goals.
Up-sale products and services offered by Dish Inc.
Responsibly operate company servicevehicle, fuel card and cell phone.

Service Specialist 02/2015 to 06/2015
Ecolab – Mount Pleasant, TX

Managed commercial Pest Control route consisting of 114 accounts serviced monthly.
Partnered with site managers to eliminate structural/sanitation/preparation concerns to increase effectiveness.
Coordinated between potential clients and regional sales manager to facilitate growth of business.
Sold additional one-time services/products.
Managed challenging guaranteed call back protocols while maintaining 100 percent route completion.
Responsibly operated company service vehicle, fuel card and cell phone.

Sales Associate 08/2014 to 12/2014
Elliott Auto Group – Mount Pleasant, TX

Interact and build rapport with customers.
Identify individual needs and provide multiple vehicle solutions.
Demonstrate relevant features and relate them to customer needs.
Maintain a rigorous follow up schedule and earn referrals from friends/family.
Following sale demonstrate every feature on the vehicle and fill out a delivery checklist.
Re-organize lot to maintain professional appearance.

Electronics Technician 06/1998 to 06/2014
US Navy – Bremerton, WA

Leading Petty Officer of the Exterior Communications Division aboard Aircraft Carrier USS John C. Stennis. Directly supervised 31 technicians in the preventative and corrective maintenance of all communications equipment on board. Prepared evaluations, awards and other personnel recognition packages.
Performed maintenance on electronic equipment for surface ships, electronic air detection and tracking equipment, and electronic equipment and components used for communication, cryptography, and navigation; possesses a general working knowledge of electricity and electronics.
Read and interpreted schematics and block diagrams; used test equipment and hand tools; repaired electrical/electronic cables and connectors; localized malfunctions and repaired or replaced faulty parts or sub-assemblies; aligned, adjusted, calibrated, and performed preventive maintenance on equipment; inventoried tools and portable test equipment.
Advised and assisted the commanding officer and the Career Information Program Manager in organizing and implementing a career information program for officer and enlisted personnel. Ensured individual and other family members were presented information concerning career opportunities, transition services and benefits, reenlistment incentives, rights and benefits, and advantages of a Navy career.
Received highest possible evaluations during last 4 years of career. Awarded Sailor of the Quarter four times, Sailor of the Year once, and two Navy and Marine Core Achievement Medals.

Education