IBM - SAM Resume Example

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Samantha Washington
XXX X XXXXXX XXXXXX XX , Burbank , CA 91501 | (H) XXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic [Job Title] with a solid history of achievement in [Type of Work]. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include [Skill 1], [Skill 2] and [Skill 3].

Dedicated [Job Title] with [Number] years of experience combining management and customer service expertise in [Type of Work 1] and [Type of Work 2] call centers. Looking for a position as [Desired Job Title] in a fast growth company.

Skills
  • Critical Thinking
  • Administration and Management
  • Coordination
  • Speaking
  • Customer and Personal Service
  • Time Management
  • Management of Personnel Resources
  • Judgment and Decision Making
  • Service Orientation
  • Troubleshooting
Experience
SAM (Service Availability Manager) 05/2009 to Present
IBM Corona, Ca
  • Provide services to customers, such as order placement or account information.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Develop or maintain internal or external company Web sites.
  • Manage projects or contribute to committee or team work.
  • Train and assist staff with computer usage.
Director Customer Relationship 05/2003 to 11/2008
FDC (First Data Corporation) Inc. Los Angeles, CA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Education
Associate of Arts: Data Processing East Los Angeles College - Monterey Park, CA
Business Information Systems California State University Los Angeles - Los Angeles, CA

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About this resume

SAM FROM Burbank , California RESUME

This is a resume for a SAM in Burbank, California with experience working for such companies as IBM and FDC First Data Corporation Inc. The grade for this resume is 0 and is one of hundreds of SAM resumes available on our site for free. Use these resumes as templates to get help creating the best SAM resume.

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School Attended
East Los Angeles College