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IBM - SAM Resume Example

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Samantha Washington
XXX X XXXXXX XXXXXX XX , Burbank , CA 91501 | (H) XXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic [Job Title] with a solid history of achievement in [Type of Work]. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include [Skill 1], [Skill 2] and [Skill 3].

Dedicated [Job Title] with [Number] years of experience combining management and customer service expertise in [Type of Work 1] and [Type of Work 2] call centers. Looking for a position as [Desired Job Title] in a fast growth company.

Skills
  • Critical Thinking
  • Administration and Management
  • Coordination
  • Speaking
  • Customer and Personal Service
  • Time Management
  • Management of Personnel Resources
  • Judgment and Decision Making
  • Service Orientation
  • Troubleshooting
Experience
SAM (Service Availability Manager) 05/2009 to Present
IBM Corona, Ca
  • Provide services to customers, such as order placement or account information.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Develop or maintain internal or external company Web sites.
  • Manage projects or contribute to committee or team work.
  • Train and assist staff with computer usage.
Director Customer Relationship 05/2003 to 11/2008
FDC (First Data Corporation) Inc. Los Angeles, CA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Education
Associate of Arts: Data Processing East Los Angeles College - Monterey Park, CA
Business Information Systems California State University Los Angeles - Los Angeles, CA
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Resume Details

This is a real resume for a SAM in Burbank, California with experience working for such companies as Ibm, Fdc First Data Corporation Inc. This is one of the hundreds of SAM resumes available on our site for free. Use these resumes as templates to get help creating the best SAM resume.

Previous Companies:

  • IBM
  • FDC First Data Corporation Inc

Previous Job Positions:

  • SAM
  • Director Customer Relationship

Schools:

  • East Los Angeles College
  • California State University Los Angeles

Level of Education:

  • Associate of Arts

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