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Gulf Development - Sales Trainer & Assistant Office Manager Resume Example

Sofia Cox
XXX X XXXXXX XX , Ludington , MI 49431 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

  • Highly motivated and goal-oriented Sales Office Manager and Customer Service professional 
  • Dedicated to meeting business and sales goals and
    providing excellent customer satisfaction. 
  • Capable of handling time sensitive matters, providing staff support and training. 
  • Excellent at multitasking, troubleshooting, critical thinking and problem solving.
  • Driven to learn more, apply myself above and beyond expectations and excel in any area worked.
  • Energetic, hardworking and enthusiastic in any work environment.
Skills
  • Administration and Management
  • Customer Service & Retention
  • Education and Training
  • Troubleshooting
  • Telecommunications
  • Learning Strategies
  • Management of Financial Resources
  • Judgment and Decision Making
  • Sales and Marketing
  • Critical Thinking
Experience
Sales Trainer & Assistant Office Manager 10/1997 to 06/2012
Gulf Development, Signtronix Brookfield, WI
  • Coordinated recruitment of participants for new training programs through ad placements.
  • Assisted with phone and in person interview process
  • Planned, organized and directed orientation and training for new hires
  • Organized training procedure manuals and guides and course materials such as handouts and visual materials.
  • Presented information using a variety of instructional techniques or formats, such as role playing, team exercises, group discussions, videos, or lectures.
  • Applied alternative training methods if sales goals were not being met.
  • Scheduled and conducted in house class training.
  • Provided in office support to sales force in the field, such as assistance with different closing techniques or pricing.
  • Coordinated regional sales activities.
Fundraising Chairman & Web Developer 07/2002 to 09/2004
St. Joan of Arc Catholic Church and School Delafield, WI
  • Assigned and supervised all fundraising event positions to parent and other committee volunteers
  • Established goals for soliciting funds
  • Consulted with companies to coordinate new and upcoming events
  • Recruited parent and staff volunteers for events meant to raise funds for classroom, school and church.
  • Purchased necessary supplies for planned events with allocated department funds.
  • Conducted  weekly meetings consisting of other committee members to coordinate events, responsibilities, financial goals and intentions for areas of funding per event.
  • Created the school newsletter and followed up with parents on status and updates on fundraising goals.
  • Created different mediums for parent outreach announcing events along with areas in need of volunteer assistance.
  • Created and managed the school/church website and educated the teachers and other staff in website updates for each classroom.
  • Worked with other committee members to create the school technology plan along with fundraising plans to assist with improvements to the technology department overall.
Outbound Telemarketing Office Manager 05/1994 to 02/1997
Second Mark Overland Park, KS
  • Interviewed new applicants.
  • Hired, trained, and evaluated personnel. 
  • Directed and supervised 6-8 employees engaged in lead calls.
  • Monitored sales staff performance to ensure that goals are met.
  • Attended company meetings to exchange information and coordinated work activities such as appointment scheduling with other departments.
  • Contacted  private individuals by telephone in order to solicit sales for goods or services.
  • Explained products or services, and pre-qualified potential customers for membership programs.
Travel & Tour Consultant 01/1993 to 01/1994
Disney Travel & Tours Orlando, FL
  • Assisted customers via phone with plans for destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Computed cost of travel and accommodations, using calculator, computer and hotel rate sheets, and quoted package tour's costs.
  • Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers
  • Booked transportation and hotel reservations.
Front Desk Manager 06/1989 to 11/1992
Drury Inn & Suites Merriam, KS
  • Interviewed and hired applicants. 
  • Trained staff members.
  • Observed and monitored staff performance to ensure efficient operations and adherence to hotel's policies and procedures.
  • Scheduled shifts.
  • Conferred and cooperated with other managers to ensure coordination of group bookings and hotel activities and any special requests or needs.
  • Coordinated front office activities of hotel, and resolved guest problems.
  • Covered shifts when needed.
  • Performed night audit when working evening shift. 
  • Confirmed, investigated and solved any discrepancies from audit of previous evening's activity.
  • Inspected guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greeted and registered guests.
  • Searched for accommodations at nearby hotels for guests when there was no vacancy.
  • Answered inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Arranged wake up calls, answered questions regarding locations for eating and entertainment, referred to local doctor or dentist for guest emergency.
  • Provided excellent customer service, at all times. 
  • Attended advance training and meetings for upper management.
Education
Certificate of Travel: Travel Sep 1992 Worldspan Travel Academy - Kansas City, MO
High School Diploma: May 1989 Bishop Miege Catholic High School - Roeland Park, KS
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Resume Details

This is a real resume for a Sales Trainer & Assistant Office Manager in Ludington, Michigan with experience working for such companies as Gulf Development, Signtronix, St Joan Of Arc Catholic Church And School. This is one of the hundreds of Sales Trainer & Assistant Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Trainer & Assistant Office Manager resume.

Previous Companies:

  • Gulf Development
  • Signtronix
  • St Joan of Arc Catholic Church and School

Previous Job Positions:

  • Sales Trainer & Assistant Office Manager
  • Fundraising Chairman & Web Developer
  • Outbound Telemarketing Office Manager
  • Travel & Tour Consultant
  • Front Desk Manager

Schools:

  • Worldspan Travel Academy
  • Bishop Miege Catholic High School

Level of Education:

  • Certificate of Travel
  • High School Diploma

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