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Cox Communications - Sales Support Specialist Resume Example

Ryan Nelson
XXXX XXXXXXX XXX, Virginia Beach, VA 23462
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Experienced Sales Support Specialist with more than twenty years of providing excellent customer service in a fast pace sales environment.  Strong interdepartmental contacts and communication skills.  Effectively works with leadership in support of  sales team members to meet departmental standards and exceed goals.
Skills

Extensive customer service background Strong interpersonal skills

High performance evaluations Proficient in Microsoft, Icoms Gui, Kiq, Excel

Experience
Sales Support Specialist Jun 2006Present Cox Communications Chesapeake, Va

Assist 120+ sales and retention reps via lead line, email, and GO 2 Assist chat regarding account information, company policy and work order entry. 

Mentor and provide continuous training to ensure service reps have all available tools to effectively complete any task.


Collaborate with management team in one on one coaching with rep to identify improvement opportunities and formulate a plan of action for continuous growth.

      *Most improved work order accuracy scores for assigned sales team increased from 30% to 81%.


Monitor service rep availability in handling call volume by using company monitoring tools.


Served as interim Sales Supervisor.


Liaison for 12 Triage reps and temporary staffing agencies.  


Conduct weekly Sales Support Specialist huddles.


Investigate and resolve customer escalations from various sales and retention channels while delivering the highest level of customer satisfaction.


Educate customers on Cox products and services.


Formulate monthly porting calendar and daily TAPS report to identify and eliminate telephone work order errors.  


Process daily sales team batches to ensure credits are properly applied to accounts in a timely manner. 


Solid partnership with multiple internal departments and external vendors.

.

Inbound Sales Representative Aug 1999Jan 2006 Cox Communications Chesapeake, Va

Maximized new and existing customers' sales calls  regarding products, pricing and policy in effort to determine best services to fit customer needs.

 

Driven to produce and retain revenue.

Exceeded monthly sales goal by using all available sales resources.


Utilized multiple databases to access and create customer account information.


Expert in explaining complex billing information.


Extensive knowledge of products and services.


Followed call flow guidelines to achieve high call monitoring scores.


Provided technical resolutions.


Assisted on sales lead line as needed to maximize available help desk coverage.


Education
Associate of Applied Science : Data Processing Jun 1984 Kingsborough Community College Brooklyn, NY
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Resume Details

This is a real resume for a Sales Support Specialist in Virginia Beach, Virginia with experience working for such companies as Cox Communications. This is one of the hundreds of Sales Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Support Specialist resume.

Previous Companies:

  • Cox Communications

Previous Job Positions:

  • Sales Support Specialist
  • Inbound Sales Representative

Schools:

  • Kingsborough Community College

Level of Education:

  • Associate of Applied Science

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