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Buckeye Broadband - Sales Support Specialist Resume Example

Dranola M Hlicabe
XXXX XXXXXXX XXXX XXX, Toledo, OH 43613 XXXX XXXXXXX XXXX XXX, 43613, Toledo OH
XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic person with numerous years of specialization various customer service positions. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Judgment and Decision Making
  • Clerical
  • Complex Problem Solving
  • Service Orientation
  • Persuasion
  • Speaking
  • Active Listening
  • Computers and Electronics
  • Learning Strategies
Experience
12/2017 to 06/2018
Sales Support Specialist Buckeye Broadband - Toledo, Ohio
  • Contact customers by telephone, concerning the acceptance or rejection of applications for services.¬†

  • Process online orders
  • Outbound sales call
  • Process 3rd Party cable orders (Allconnect, Bridgevine)
  • ¬†Assisted with various reports from internal departments in the company.
  • Create, maintain, and enter information into databases.
  • Use computers for various applications, such as database management or word processing.
  • Conduct searches to find needed information, using such sources as the Internet.
06/2000 to 12/2017
Lobby Specialist Buckeye Broadband - Toledo, OH
  • Confer with customers in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions

    taken

    .

  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
  • Order tests that could determine the causes of product malfunctions.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Supervise others and provide on-the-job training.
  • Order a supply of cash to meet daily needs.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Conduct searches to find needed information, using such sources as the Internet.
06/2000 to 08/2015
Customer Relations Specialist Buckeye Broadband - Toledo, OH
  • Answer telephones and give information to callers, or transfer calls to appropriate individuals or departments.

  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Train and assist staff with computer usage.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as adjusting bills.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
02/1997 to 03/2000
Bank Teller/Personal Banker Citizens Bank - Flint, MI
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check

    accuracy

    of deposit slips.

  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Order a supply of cash to meet daily needs.
  • Count, verify, and post armored car deposits.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Identify transaction mistakes when debits and credits do not balance.
  • Resolve problems or discrepancies concerning customers' accounts.
Education
Communication The University of Toledo - Toledo, OH
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Resume Details

This is a real resume for a Sales Support Specialist in Toledo, Ohio with experience working for such companies as Buckeye Broadband, Citizens Bank. This is one of the hundreds of Sales Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Support Specialist resume.

Previous Companies:

  • Buckeye Broadband
  • Citizens Bank

Previous Job Positions:

  • Sales Support Specialist
  • Customer Relations Specialist
  • Bank Teller
  • Personal Banker

Schools:

  • The University of Toledo

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