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Internet Ebay Store Collectibles - Sales Support Manager Resume Example

Christopher Lopez
XXXXX XXXXXXX XXX, West Hills, CA 91307
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented in the retail sector with 15 years background in Retail and wholesale. Core competencies include initiative and confidence achieve outstanding sales results, Customer service orientation – stress tolerance, patience and integrity and solid understanding of customer expectations as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Administration and Management
  • Customer and Personal Service
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Computers ( PC / Mac Office programs)
  • Sales and Marketing
  • Service Orientation
  • Ability to work independently
Experience
Sales Support Manager / Bookkeeper Feb 2012Present Internet Ebay Store: Collectibles West Hills, CA
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Manage the movement of goods into and out of production facilities.
  • Plan store layouts or design displays.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Bookkeeping, Accounting, and Auditing Clerks Jun 2009Apr 2012 Orange Bang, INC. Sylmar, CA
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Hire and terminate clerical and administrative personnel.
  • Set goals and deadlines for the department.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Prepare and process payroll information.
  • Maintain inventory records.
Retail Store Manager Jul 2006Jul 2008 Bloomingdales, Inc. Sherman Oaks, CA
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Sales Managers Feb 2000Mar 2003 Abercrombie & Fitch Los Angeles, CA
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Resolve all customer service issues 
  • Manage visual department
  • Conduct store audits to identify problem areas or procedural deficiencies.
  • Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training.
Education
Bachelor of Science : Business / Marketing May 2001 University California Santa Barbara Santa Barbara, CA
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Resume Details

This is a real resume for a Sales Support Manager in West Hills, California with experience working for such companies as Internet Ebay Store Collectibles, Orange Bang, Inc. This is one of the hundreds of Sales Support Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Support Manager resume.

Previous Companies:

  • Internet Ebay Store Collectibles
  • Orange Bang
  • INC

Previous Job Positions:

  • Sales Support Manager
  • Bookkeeper
  • Bookkeeping
  • Accounting
  • and Auditing Clerks

Schools:

  • University California Santa Barbara

Level of Education:

  • Bachelor of Science

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