Quests Diagnostics - Sales Support Coordinator Resume Example

Riley Powell

XXXXX XXXXXX XXXXX, Spring Hill, FL 34610 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Motivated professional with excellent decision making and organizational skills, able to handle tasks with accuracy and efficiency. Team player with a track record of achieving exceptional results from ordinary situations. Social perceptiveness and adaptability to work with many different personality types. Excels at achieving goals in Personal and Team settings. Excellent verbal and written communication skills. Dedicated Customer Service excellence with over 20 years of experience. Accelerated understanding of operations and site management. Comfortable in positions of responsibility.

Skills

20 yrs customer service
Complex Problem Solving
Administration and Management
Microsoft Office

Experience

Sales Support Coordinator 07/2013 to Present
Quests Diagnostics – Tampa, FL

Coordinating admin support for 14 Account Managers and 1 Internal Account Representative.
Maintain accuracy of any update or change to client accounts
Account creation and maintenance.
Create Pricing reports and Fee Schedules for Clients and Account Managers.
Process requests submitted to Compliance and Management for approvals.
Coordinate with Compliance and Management to process Client requests.
Coordinate with Account Managers and Finance to process client requests.

Monthly Open Pricing Bid reports for Sales Director and Account Managers.
Provide customer service for in-coming client requests.
Liaison between Account Manager and Client for urgent and custom requests. Single point of contact to ensure accuracy and efficiency.
Provide services to customers, such as order placement or account information.
Assist IT with creation and maintenance of Client Connectivity accounts.

Maintain and enter account information / business records into databases.

Complete forms in accordance with company procedures.

Senior Customer Service Representative - Group Lead 11/2007 to 07/2013
Quest Diagnostics – Tampa, FL

Call center customer service rep providing patient information to assist with billing, services, insurance issues and complaints.
Process patient payments, refunds, insurance payments.
Researching and applying missing patient and insurance payments.
Resolved escalated patient calls.

Ensured that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
New Hire Training
Liaison between phone reps and management
Worked alongside management with the Creation/Testing/Implementation and Training of new billing systems, processes and policies.
Performed all admin duties to maintain accurate patient and business records.

Clinical Services Account Coordinator 09/2006 to 11/2007
Applicant Insight – New Port Richey, FL

Coordinated scheduling of a specialized Physical Capabilities Exams for 3 clients.
In-bound and Out-bound calls scheduling DOT and NON DOT drug and alcohol screening and physical exams.
Performed monthly invoicing audits and maintenance for account accuracy.

Use computers for various applications, such as database management or word processing.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, and phone systems.

Education

High School Diploma: Electrical Installation Jun 1989 Thomas A. Edison Career and Technical Education High School - Jamaica , NY

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This is a real resume for a Sales Support Coordinator in Spring Hill, Florida with experience working for such companies as Quests Diagnostics, Quest Diagnostics, Applicant Insight. This is one of the hundreds of Sales Support Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Support Coordinator resume.

Previous Companies:
Quests Diagnostics
Quest Diagnostics
Applicant Insight

Previous Job Positions:
Sales Support Coordinator
Senior Customer Service Representative Group Lead
Clinical Services Account Coordinator

Schools:
Thomas A. Edison Career and Technical Education High School

Level of Education:
High School Diploma

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Quests Diagnostics - Sales Support Coordinator Resume Example

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