Store Manager
Jul 2012－Feb 2014
Goodwill Sacramento/Northern Nevada －
Reno,
NV
Execute daily operations from cashiers to production of goods. Provide leadership, monitoring and training as required to ensure store complies with procedures of donated goods. Ensure timely, quality staffing of the store through HR department Effectively train and develop Assistant Store Managers Maximize donor value through consistent pricing all donations properly so the store can reach their projected profit levels and create more jobs in the community Responsible for Profit and Loss Statements Execute daily safety checks Handle all customer complaints and ensure that training takes place so no complaint happens twice Ensure that all team members follow procedures, guidelines and the commitment to Goodwill Core Values
District Manager
Jul 1998－Sep 2011
Rent A Center －
Reno,
Nevada
Executed daily operations of 7 stores in the Reno, Sparks, Carson city, Fallon and Elko areas Achieved planned results for sales measured by: Customer growth, same store sales and sequential rental revenue growth as set by the company quarterly, though flawless execution of the Game film Program, Company Standard Lead Log and sales observation and Coaching guidelines, District was in the top 10 out of 49 Districts in the Division over 13 weeks Provided leadership, monitoring and training required to ensure stores comply with established procedures and practices for collections Accomplished credit and collection targets set by the company using the Account Management Observation and Coaching Guidelines and maintained a 93% collection of rental revenues Planned gross profit for District as measured by total revenues. Ensured timely, quality, right staffing of stores through approved employment practices, compliance with company policies and legal requirements and support the company's commitment to maintain a diverse work force Effective training and development for all Store Managers and coworkers in the District, maintain updated coworkers development and succession log to monitor the Districts coworkers performance and the number of quality of promotable coworkers in the District Maximized retention of Store Managers and all Districts coworkers; demonstrate continual improvement in reducing turnover, Store Manager churn and coworker complaints by ensuring a positive and productive work environment through demonstrating Situational Frontline Leadership skills Executed the compliance of all company programs, policies and processes including; all spend management programs, store supplies, travel policy, store facility maintenance and any newly developed and communicated company programs. Demonstrated through example, a commitment for exceptional customer service, executed all company's processes. Improved sales experience by coaching Game film shops with a sense of urgency. Resolved problems and complaints quickly to avoid serious problems Conducted quarterly audits, maintained inventory control and expense management Monitored and insured all stores merchandising, cleanliness and overall appearance with company programs and present the best possible appearance to the customers Effectively managed inventory as demonstrated by timely review and execution of all inventory Management tools processes Conducted a scanned inventory audit in each store monthly Utilized and understood the management of budgets and Profit and Loss statements Achieved and maintained stores profits at 20% or more
