Executive Office Suites - Sales Representative Resume Example

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Anna Gonzales

XXXX XXXXXX XXXXX , Herndon , VA 20170 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX

Professional Summary

Hardworking, dedicated to work Flexible and capable to work under pressure.
Seeking new challenges for a better career in a progressive organization
that offers opportunities for advancement. With a bachelor degree in trade and distribution,
and more than 4 years of experience in customer service with excellent
communication skills.

Skills

Customer and Personal Service
Active Listening

Service Orientation
Good Communication Skills in English, French & Arabic

Negotiation
Active Learning

Time Management
Sales and Marketing

Telecommunications

Experience

Sales Representative 12/2014 to Present
Executive Office Suites – Mclean, VA

Manage sales process from lead/enquiry development, schedule sales tours, marketing and selling product line.
Negotiate and close deals with prospective customers.
Make outbound calls to existing and prospective customers including follow-up calls to qualify and close business.
Collect, generate, and track customer enquiries from prospect through to close.

Retail Sales Associate 08/2014 to 12/2014
Shea Terra Organics – Mclean, VA

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.
Answer customer's questions concerning product and price.
Handle objections and close sales.
Compute sales prices, total purchases and receive and process cash or credit payment.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Inventory stock and requisition new stock.

Hotels Coordinator 12/2013 to 08/2014
Booking.com – Casablanca, Ma

Conduct daily/weekly rate and availability checks.
Perform daily hotel audits.
Monitor and assist sales and revenue teams regarding demand trends, revenue management, specials and promotions.
Maintain high level of customer service in handling client inquiries and settlement of complaints.
Manage sales contacts with a high attention to detail and accuracy.
Utilize the internet for research on industry trends and markets as required.
Assisting with acquisition of new hotels; preparation of commercial mailings, sales kits and following up by telephone and email.
Assist in the preparation of market visits, operational planning and projects.
Following up of IT/administrative related tasks.
In consultation with the Account Managers, provide information support to Booking.com for new hotels.
Liaise with hotels to ensure information is up to date.
Check statistics in the control room and follow up.

Customer Service Representative 08/2012 to 06/2013
Acticall – Casablanca, Ma

Attract potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.

Reservation Sales Agent 10/2010 to 07/2012
Atlas Voyages – Casablanca, Ma

Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

Book transportation and hotel reservations, using computer terminal or telephone.

Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Education