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Audiocodes Inc - Sales Operations Coordinator Resume Example

Madison Rivera
XX XXXXXX XXXX, Edison, NJ 08817
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXX
Summary
Energetic individual with several years of professional experience in contract services, administration, customer support. Strong aptitude for sales and customer relationship management. Highly motivated and capable of working independently, as well as, effectively within a team environment. Organized and focused with excellent coordination skills. Able to effectively prioritize tasks. Acknowledged leader with a proven ability to make accurate assessments and sound judgments. Frequently sought out for strong problem solving and mentoring skills. Customer-focused team player who actively seeks to improve on status quo. Driven individual with a high capacity for learning new things and an enthusiasm for growth. Recognized on the job for consistently going the extra mile to get things done.
Skills
  • Analytical
  • Detail Oriented
  • Organized
  • Communication
  • Strong aptitude for sales and customer relationship management
  • Complex Problem Solving
  • Service Orientation
  • Troubleshooting
  • Computer skills: Microsoft Office package, CARS, Interact, Cognos, SAP, Oracle, etc.
Experience
Sales Operations Coordinator Nov 2012Present AudioCodes Inc Somerset, NJ
  • Responsible for the training of other sales coordinators in the US in order to ensure proper procedure adherence and customer prioritization.
  • Implemented several process improvements and worked closely with the sales team to improve revenue resulting in the surpass of forecasted quota.
  • In addition to the responsibilities listed below as Order Center Coordinator, also responsible for these additional duties: Manual Service Contract entry; Maintain/Update Service Contracts; Analyze all serial numbers to be contracted in service contracts.Apply and release administrative holds from all orders.Work with Product Managers. Create customers in Oracle; set up of default terms in customer level. 
  • Distributor service contract project weekly calls. Provide analytical assistance regarding service contracts and/or customer/product entitlement as requested.
  • Assist all employees with the creation of pre build orders in the system Assist other depts. with changes in orders after they were processed
  • Monitor order process cycle to ensure fast acknowledgement to the customer (and invoice if requested)
  • Shipping quotations from export team. Packaging information from Warehouse on demand
  • On-Site Spare Unit order monitoring to insure customer receives a service contact
  • Provide assistance with various  requests from distributors, end users, sales reps, tech support and customer service teams. Continue to provide assistance to all product lines, Operations and Warehouse teams.  
Order Center Coordinator Feb 2010Nov 2012 AudioCodes Inc Somerset, NJ
  • Worked closely with various internal functions including; sales, operations, support, engineering, finance and product managers.
  • Remained detail and process oriented, high level of multi-tasking and proactive at all times while working independently and performing effectively in a fast paced, complex environment.
  • Process customer purchase orders and RMA/Repair requests via the Oracle system, order management and internal orders coordination. 
  • Interface and follow up with internal functions involved in the order approval process. Request and record supply dates and book orders.
  • Update required information in the Oracle system (shipping address, telephone numbers, configuration updates, etc.).
  • Coordinate and follow up on internal product orders. Assist in any and all adhoc requests as needed.
Supply Analyst Jan 2009May 2009 LMS Logistics, Representing the Global Transport Skillman, NJ
  • Temporary position, where I was responsible for researching case cuts within our SAP R/4 system as well as other systems, determining root cause and reporting back to Johnson & Johnson.
  • Analyzed data to determine daily inventory cuts on purchase orders. Pulled block order reports to verify new products that are not available to ship. Investigated purchase orders which exceeded their allocation quantities. Identified Excess & Obsolete inventory and identify causes and opportunities. Managed supply chain issues by providing resolutions. Created and maintained all case cut investigations in an "eRoom" spreadsheet. Verified all other analysts' investigational conclusions to ensure accuracy.
Coordinator II Jan 2007Dec 2008 JOHNSON & JOHNSON HEALTH CARE SYSTEM INC Piscataway, NJ I represented Health Care Systems as the single point of contact (primarily through communication on the call center phone line and email) for internal and external customers. I also assisted in creating a “Contracting Center of Excellence”, an inquiry and solution delivery system utilizing troubleshooting and problem solving skills.   �         
  • Functioned as liaison to wholesalers and contract managers to isolate and resolve contract and membership discrepancies. Field requests of varying types and complexity. Generated and analyzed all reports to verify data is accurate and complete.
  • Accurately provided contract eligibility, contract pricing, membership, and group purchasing affiliation and product information to business partners.
  • Supported customer-related and company goals through improvement of customer satisfaction and in driving contracting efficiencies for all customer bases.
  • Worked closely with internal Health Care Systems contracting departments to develop and drive process improvements. 
  • Communicated professionally and courteously with all internal/external customers.
  • Responsible for implementing and overseeing the training of new hires within the department by creating, developing and maintaining a training plan and schedule for all new hires.
  • Single point of contact for all Regional Corp. Acct. Directors.
  • Single point of contact for: Bellco, Buffalo Hospital Supply, Seneca Medical and AmeriSource Bergen, where I was responsible for the tremendous and obvious improvement of AmeriSource Bergen's SLA time.
  • Managed well over 500 inquiries for these accounts per month.
  • Functioned as the ETHICON� E-Pack Premium Price increase contact liaison.
  • Skillfully and effectively communicated with customers, distributors, wholesalers and internal business partners in matters relating to contract administration.
Coordinator Jul 2001Jan 2007 KELLY SERVICES
  • Temporary position for the following two companies:  JOHNSON & JOHNSON HEALTH CARE SYSTEMS        as Coordinator (See Above)                
  •  SHIMADZU SCIENTIFIC INSTRUMENTS as Bristol Myers Squibb Service Administrator
Coordinator JOHNSON & JOHNSON HEALTH CARE SYSTEMS see above
Bristol Myers Squibb Service Administrator SHIMADZU SCIENTIFIC INSTRUMENTS Piscataway, NJ
  • Ensured quality control to BMS customer in four different locations regarding their analytical equipment.
  • Updated, reviewed and prepared all service contracts, as well as, customer billing for services not listed on contracts.
  • Inventory control.
  • Prepared, logged, shipped and received all analytical equipment needing calibrations and re-calibrations.
  • Supervised five on-site service engineers in four different locations.
  • Provided on-site customer service Maintained all secretarial, clerical and data entry responsibilities pertaining to Bristol Myers Squibb.
Education
Bachelor of Science : Business Administration Sales and Marketing Mar 2015 DEVRY UNIVERSITY
Additional Information
MEMBERSHIPS:
PHI THETA KAPPA International Honor Society (2008 President)
St. Matthew Religious Formation Teacher
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Resume Details

This is a real resume for a Sales Operations Coordinator in Edison, New Jersey with experience working for such companies as Audiocodes Inc, Lms Logistics, Representing The Global Transport. This is one of the hundreds of Sales Operations Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Operations Coordinator resume.

Previous Companies:

  • AudioCodes Inc
  • LMS Logistics
  • Representing the Global Transport

Previous Job Positions:

  • Sales Operations Coordinator
  • Order Center Coordinator
  • Supply Analyst
  • Coordinator II
  • Coordinator

Schools:

  • DEVRY UNIVERSITY

Level of Education:

  • Bachelor of Science

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