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Lending Club - Sales Manager Personal Loans Resume Example

Oliver Martinez
XXX XXXXXXX XXXXXX XXX XXXXXX , San Francisco , CA 94114
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals. Ability to multi-task and prioritize quickly and effectively in a fast paced environment. Recognized for innovative approaches to creating revenue streams and for building long-term relationships with clients, colleagues and team.

Skills
  • Customer and Personal Service
  • Sales Management
  • Team building, Leadership and Partner Liaison
  • Sales, Marketing, Account-Management Expertise
  • Excellent communication and multi-tasking skills
Experience
Sales Manager - Personal Loans 11/2014 - Present
Lending Club - San Francisco, CA
  • Lead a team of 15 Loan Sales Executives to increase efficiency of lift in revenue above our control group
  • On boarded over 50 new hires into successful Sales Executives by exuding high energy, engaged coaching and personalized teaching and training
  • Provide immediate feedback and coaching through live monitoring training sessions, one-on-ones and side by sides
  • Performance manage team through constructive feedback and coaching
  • Drove team to an average of over 85% Quality Assurance scores
  • Support each Sales Executive to own his/her own business development
  • Assisted in piloting an Inbound Sales Channel / Profit Center to increase sales and develop new avenues for referral business partners
Account Executive - Personal Loans 09/2013 - 10/2014
Lending Club - San Francisco, CA
  •  Helped interview, train and on board incoming sales reps
  • Acted as an outward-facing ambassador of Lending Club's beliefs, brand and products
  • Improved outbound calling techniques: 1. Assessing the lead, 2. Calling with a purpose,  3. Asking open-ended questions, 4. Matching feature advantage benefit with the objection
  • 80-150 inbound/outbound calls with 2-4 hours of talk time per day
  •  Consistently out performed 85% of peers
  •  Exceeded $50,000 revenue goal month over month, averaging 171% of quota 
-December - 139% of quota   - June - 206% of quota   
- January - 185% of quota  - July - 168% of quota  
- February - 162% of quota  - August - 154% of quota
- March - 163% of quota  - September - 221% of quota  
- April - 219% of quota  - October - 120% of quota
- May - 147% of quota  
  • Chosen to leads Tone Training classes on how to represent the company brand to 160+ people from Member Support, Credit, Payment Solutions and Investing Service Departments
Member Support Representative 02/2012 - 08/2013
Lending Club - San Francisco, CA
  • Aided borrowers via phone and email with an array of questions and concerns from  basic transactions to any and all inquiries regarding Lending Club and the borrowing process
  • Maintained 90% call monitoring score while creating over 1600 cases monthly
  • Acted as a mentor for new hires
  • Provided customer feedback to management to help improve customer experience
Home Mortgage Assistant 01/2010 - 01/2012
Wells Fargo Home Mortgage - Redwood City, CA
  • Processed and input loan documentation into AOW systems to improve efficiency
  • Contacted current and potential clients for sales leads
  • Provided administrative support to a loan team of Home Mortgage Consultants
  • Answered incoming telephone calls and directed customers accordingly
  • Coordinated loan needs with various Wells Fargo departments through effective communication
Sales Associate 06/2004 - 03/2009
Cost Plus World Market - Santa Rosa, CA
  • Acted as chief salesman for the furniture department
  • Trained, mentored and supervised crews up to 4 people
  • Computed end of day operations and accounting
  • Created company-wide in-store marketing materials showcasing special promotions designed to boost peripheral sales for new products 
Education
Bachelor of Science: Business Administration, Concentraion in Marketing May 2008 Sonoma State University - Rohnert Park, CA
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Resume Details

This is a real resume for a Sales Manager Personal Loans in San Francisco, California with experience working for such companies as Lending Club, Wells Fargo Home Mortgage, Cost Plus World Market. This is one of the hundreds of Sales Manager Personal Loans resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Manager Personal Loans resume.

Previous Companies:

  • Lending Club
  • Wells Fargo Home Mortgage
  • Cost Plus World Market

Previous Job Positions:

  • Sales Manager Personal Loans
  • Account Executive Personal Loans
  • Member Support Representative
  • Home Mortgage Assistant
  • Sales Associate

Schools:

  • Sonoma State University

Level of Education:

  • Bachelor of Science

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