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Aarons - Sales Manager Resume Example

Professional Summary

Friendly and enthusiastic Customer Service/Sales Representative with twenty three years of specialization in sales and customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

* Sales * Customer and Personal Service

* Team Leader * Clerical

* Negotiations * Organization

* Time Management

Experience

Sales manager/office manager Jul 1995 －Jan 2014 Aaron's Dorchester, MA Direct, coordinate, and review activities in sales and service accounting and record keeping. Monitor customer preferences to determine focus of sales efforts. Determine price schedules and discount rates. Solicit sales of new or additional services. Determine charges for services requested, collect deposit and payments and arrange for billing. Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting their bills through billing service. Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing and database systems, either manually or using computer. Collect, count and disburse money, do basic book keeping payroll and complete banking transactions. Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Emergency Dispatcher/Non Emergency Dispatcher Mar 1995 －Apr 2005 Transdevna Wilmington, NC Lead Trainer. Liaison between collecting funds for billing department and non-emergency transportation. Set up new dispatching computer systems at other dispatch locations through out California and Hawaii. Receive incoming calls and question callers to determine, location and nature of their problems to determine type of response needed. Determine relative priorities of situations and dispatch units in accordance with establish procedures. Record all details of calls, dispatches and messages. Provide emergency medical instructions to callers. Learn material and pass required tests for certification. Train new hire on how to read and effectively interpret small scale maps and information from a computer screen to determine locations and provide directions.

Customer Service Representative Feb 1994 －Mar 1995 Dollar Tree Dayton, OH Prepare itemized statements, bills, or invoices and record amounts due services rendered. Verify accuracy of billing data and revise any errors. Perform book keeping work, including posting data or keeping other records concerning costs of services. Consult insurance company representatives to determine allowed charges. Contact costumes to obtain and collect on outstanding balances.

Sales manager/office manager Mar 1988 －Feb 1994 Great Wolf Lodge Sterling, MA Plan and direct activities such as sales and promotions. Compile, sort and verify the accuracy of data before it is entered in computer systems. Store completed documents in appropriate locations. Take orders for merchandise and get them to the right facility for processing. Direct and coordinate the financial budget activities to fund martial art tournament operations. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Prepare quarterly payroll, state and local taxes. Prepare payroll. Coordinate and locate facilities with promoters for tournament locations. Negotiate terms and conditions of tournament locations.

Education

High School Diploma: General Ed Modesto, Ca Fred c. Beyer High School Jun 1990

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Sales Manager Office Manager Emergency Dispatcher Customer Service Representative Store Sales Manager Group Sales Manager

Resume Details

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Previous Companies:
 Aarons
Transdevna
Dollar Tree


Previous Job Positions:
Sales manager
office manager
Emergency Dispatcher
Non Emergency Dispatcher
Customer Service Representative


Schools:
Fred c. Beyer High School


Level of Education:
High School Diploma