Mercedes Benz of Calabasas - Sales Consultant Resume Example

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Zoey Brooks
XXXX XXX XXXXXXXX XXX, Calabasas, CA 91302
Home: XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic  with a solid history of achievement in key account management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service management, sales management and network development management.

Skills
  • Sales and Marketing
  • Customer and Personal Service
  • Speaking
  • Social Perceptiveness
  • Persuasion
  • Administration and Management
  • Coordination
  • Service Orientation
  • Critical Thinking
  • Monitoring
  • Writing
  • Active Learning
  • Judgment and Decision Making
  • Instructing
  • Negotiation
  • Foreign Language
Experience
Sales Consultant 10/2015 to Present
Mercedes Benz of Calabasas - Calabasas, CA
•    Establishing personal income goals that are consistent with dealership standards of productivity and devising a strategy to meet those goals
•    Reporting to the Sales Manager regarding objectives, planned activities, reviews, and analyses
•    Attending meetings and training offered by the dealership and the manufacturer
•    Staying updated on incoming inventory, features, accessories, and other items, and how they benefit the customer; keeping up with technological changes in the products
•    Maintaining a prospect development system
•    Introducing customers to the service department personnel; working with the service department to ensure vehicles are reconditioned as expected and on schedule
•    Conducting daily, weekly, monthly, and yearly analysis to determine how to better utilize time and plan more effectively
Sales manager 01/2014 to Present
76 gas company - Los Angeles, CA
  • Resolve customer complaints regarding sales and service.
  • Maintain corporate clients relationship 
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Review operational records and reports to project sales and determine profitability.
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
  • Prepare budgets and approve budget expenditures.
  • Direct clerical staff to keep records and to maintain current information on tariffs, licenses, and restrictions.
Sales manager 10/2009 to 11/2013
Zvezda Stolizy (Mercedes-Benz dealership) - Moscow Russia
  • Prepare budgets and approve budget expenditures.
  • Led sales meetings with team members to establish sales and customer retention goals.
  • Achieved 110% of quota within the first year as Sales Manager.
  • Determined merchandise price schedules, promotions, and discount rates.
  • Monitored customer preferences to determine focus of sales efforts.
  • Generated monthly and annual sales reports.
Customer service manager / International security coordinator 03/2008 to 10/2009
American Airlines - Moscow, Russia
  • The organization of work and management of the personnel of an industrial complex.
  • Development of plans of training, the organization and carrying out of training;
  • Realization of a management and the organization of industrial activity;
  • Planning of activity. Development of internal technologies of interaction of employees and services of the airport;
  • Interactions with representatives of the federal services in the airport ;
  • VIP flights handling and coordinating;
  • Interaction with ground and airport services ;
  • The control and co-ordination of technological process of service of flights;
  • Distribution of the personnel on flights. The organization and the control of work of the personnel over interaction with services of the airport, with the purpose of maintenance of high-quality AC service, safety and regularities of flights.
  • Security of all AA flights and AA airport facilities;
  • Administration matters, including personnel procedures;
  • Developing and maintaining communication ties with local authorities;
  • Planning education, trainings and maintain them for profile agents (customer focus, conflict resolution, teamwork, safety orientation). Maintain and conduct daily briefings for agents.
  • Identify issues and take actions to resolve. Conducting external investigation processes;
  • Conducting routine investigations (claims from passengers, accidents and etc.)
Network Development Manager 06/2005 to 03/2008
UTG Aviation - Moscow, Russia
  • Attracting new customers (Airlines) to work across the network offices. The development and direction of the offer to the client
  • Handle negotiations with the clients (Airlines, Airports and etc.)
  • Sales management (handling services)
  • Develop guidelines and standards for network. Implementation and follow-up performance. Monitoring the performance of the Company's corporate identity.
  • Conclusion of contracts with partners. Support of the transaction at all stages. Consulting partners.
  • Conduct regular audits for outstations. The development and direction of recommendations to improve the quality of services.
  • Conduct regular meetings for heads of outstations. Develop and conduct training sessions (customer focus, improve passenger service, the practical training of flights Airlines)
  • Organize operational control over the implementation Airlines flight (compliance with quality standards, pursuant to the rules of passenger service, the development of the technology cooperation of the airport, customer and partner)
  • Interact with the structures of airports, management of claims activities.
  • Contracts with service providers at the airports of the Russian Federation (meals, accommodation and transport for passengers and crew). Monitoring of performance of services. Advising the service provider on all matters of cooperation.
Education
Moscow State Aviatechnological University Feb 2006 Moscow
Master Degree in Economics: Enterprise management

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About this resume

Sales Consultant FROM Calabasas , California RESUME

This is a resume for a Sales Consultant in Calabasas, California with experience working for such companies as Mercedes Benz of Calabasas and 76 gas company. The grade for this resume is 0 and is one of hundreds of Sales Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Consultant resume.

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School Attended
Moscow State Aviatechnological University