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Nordstrom The Mall In Columbia - Sales Associate Resume Example

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XXXXX XXXXXX XXXX, Burtonsville, MD 20866
XXXXX XXXXXX XXXX, 20866, Burtonsville MD
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Professional Summary


Responsible Library Desk Assistant  proficient in providing exceptional customer customer. Passionate  and motivated, with a drive for excellence. Offering superb customer service. Proficient, result-oriented professional with a unique ability to relate to diverse customers. Friendly and enthusiastic LDA with over two  years of experience working as a LDA and over seven years in the customer service industry.  Represent establishment with friendly, professional demeanor at all times.


Skills
  • Active Listening
  • Personable and enjoy working with people.
  • Self-motivated, dependable, enthusiastic and willing to learn new skills and methods of completing task.
  • Service Orientation
  • Knowledgeable, outgoing and highly customer oriented.
  • Critical Thinking
  • Skilled Problem Solver
  • Judgment and Decision Making
  • Time Management
  • Organized and able to multitask.
  • A good command of both written and spoken English.
  • Ability to perform assigned tasked and duties with a high degree of accuracy and efficiency.
  • An eye for detail.
  • Ability to work well under pressure.
Experience
Library Desk Assistant Jan 2016Current MCPL Rockville, MD
  • Checkout, check in Library books, magazines and other Library holdings and renew circulating Library materials using the automated circulation system.
  • Providing direct public contact in a busy setting.
  • Provide information to customers regarding Library services, policies and procedures.
  • Registering borrowers for Library accounts and updating customer files while ensuring the integrity, privacy and confidentiality of customer records and transactions.
  • Providing high- quality customer service.
  • Direct customers to special events such as story time, ongoing meetings, reading rooms, restrooms etc. and provide assistance with the layout of the Library.
  • Collecting and recording fines and fees when necessary.
  • Providing first level support to customers on basic Library functions including technology assistance.
  • Emptying the book drop.
  • Gathering unshelved books and return them to the circulation desk for check in as "marked item used" in-house use.
  • Performing routine Library computer functions and operating office equipment, such as fax machines, copiers, phone systems etc.

Sales Associate Jul 2015Aug 2015 Nordstrom The Mall in Columbia Columbia, MD
  • Provide direct public in a busy setting.
  • Welcome customers, determine their needs by asking relevant questions and listening attentively to their responses in order to provide the necessary assistance.
  • Experience working in a diverse work environment.
  • Answer customer telephone calls promptly and in an appropriate manner.
  • Assist diverse customers with purchases, returns, complaints or concerns, enquiries and other customer service assistance.
  • Provide follow-ups on purchases and other services to ensure customer satisfaction.
  • Experience working with a cash register and using a computer in a work environment.
Sales Associate Mar 2013Mar 2014 Nordstrom The Mall in Columbia Columbia, MD
  • Welcome customers into the store and help them locate items.
  • Cultivate a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Fostering a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Ability to resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Using time efficiently when not serving customers to assist in other areas. 
  • Highly organized .
Sales Associate (Pacesetter 2004) May 2003Feb 2007 Nordstrom Montgomery Mall Bethesda, MD

  • Operated a cash register  for cash, check and credit card transactions.
  • Working in a diverse work environment.
  • Completed all point of sale opening 
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the department,  checkout desk and displays.
  • Alert customers to upcoming sales event and promotions.
  • Educate customers about brands to incite excitement about the company's mission and values.
  • Followed up with over 100 customers each week to verify that they were satisfied with purchases.
  • Verified that all customers received receipts for their purchases.
Broadcaster Jun 1995Dec 1999 Gambia Radio and Television Services (Gambia Television) Banjul, The Gambia
  • Coordinate and serve as an anchor on news broadcast programs.
  • Analyze and interpret news and information received from various sources in order to be able to broadcast the information.
  • Examine news items of local, national, and international significance in order to determine topics to address, or obtain assignments from editorial staff members.
  • Select material most pertinent to presentation, and organize this material into appropriate formats.
  • Gather information and develop perspectives about news subjects through research, interviews, observation, and experience.
  • Edit news material to ensure that it fits within available time or space.
    • Present news stories, and introduce in-depth videotaped segments or live transmissions from on-the-scene reporters.
    Education
    Bachelor of Arts : Communication Studies May 2018 University of Maryland University College (UMUC) Adelphi, MD
    • The multidisciplinary curriculum covers speech communication, mass communication and new media, journalism, public relations, professional writing  etc.
    • Provides an appropriate balance of theoretical knowledge and practical communication skills.
    • Opportunity to learn how people create and use messages to generate meaning within and across various contexts, cultures, channels, and media.
    • It encourages the development of written, oral and visual communication skills;  to apply communication theories to both personal and professional situations. With an increased understanding of human interaction.
    UN DPI Diversity Training Program for Broadcasters and Journalists from developing countries. : Media and the UN Oct 1997 United Nations Headquarters New York, NY

    • The training program among other things centered on  respect for diversity, media and the UN, good communication skills,  collaboration and other UN global initiatives and objectives .
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    Resume Details

    This is a real resume for a Sales Associate in Burtonsville, Maryland with experience working for such companies as Mcpl, Nordstrom The Mall In Columbia, Nordstrom Montgomery Mall. This is one of the hundreds of Sales Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Associate resume.

    Previous Companies:

    • MCPL
    • Nordstrom The Mall in Columbia
    • Nordstrom Montgomery Mall

    Previous Job Positions:

    • Sales Associate

    Schools:

    • University of Maryland University College (UMUC)
    • United Nations Headquarters

    Level of Education:

    • Bachelor of Arts
    • UN DPI Diversity Training Program for Broadcasters and Journalists from developing countries.

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