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Classic Trophies Inc - Sales Associate Resume Example

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Skylar Simmons
XXX XXXXX XXXXX , Horsham , PA 19040
Home: XXXXXXXXXX - XXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated CSR  with over 5 years of experience.

Friendly and enthusiastic individual! Able to learn new tasks quickly, proficient in growing key customer relationships. Represent establishment with an outgoing, professional demeanor at all times. Proactive, organized, passionate! Superb quality and performance. 

Skills
  • Speaking
  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Reading Comprehension
  • Time Management
  • Writing
  • Active Learning
  • Computers and Electronics
  • Multitasking
Experience
05/2012 to 07/2015
Sales Associate Classic Trophies Inc. - Hatboro, Pa
  • Use computers for various applications, such as database management or word processing,
  • Inbound and outbound calls on behalf of trophy requests, order pickup, inquries, payment, debt, etc .
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as payments, peviouse invoices, orders, catalogs, etc. 
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Provide services to customers, such as order placement or account information.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Engraving of trophy plates, medals, laser engraving
  • Assembling trophies, medals, plates, all orders set for distribution. 
04/2012 to 05/2014
Front Desk Staff Planet Fitness - Warminster , Pa
  • Greet and check in all members upon arrival.
  • Conduct facility tours, info calls, contract and membership review for those customers requesting membership signup.  
  • Verify customers' card and establish how the customer will pay for the monthly membership(s) once decision has been made in number and type of membership(s) selected. 
  • Issue key cards and copies of signed documents
  • Keep records of all sign ups, all cancelations, all freezes, all checkins and all funds made per day using computer, manual record recap sheet and register. 
  • Advise of any membership alerts such as past due balance, expired card on file, expired membership, etc.
  • Collect payments as well as updates required per membership alerts.
  • Answer inquiries pertaining to services, guest registration, memberships etc. 
  • Clean and maintain lobby and common areas, such as restocking supplies, bathroom maitnance, up selling of merchandise offered by facility, etc. 
11/2012 to 10/2013
Customer Service Representative Town Sports International - Chalfont, Pa
  • Answer incoming calls, greeting callers, determine nature and purpose of call, provide information, transfer calls or take messages as necessary
  • Analyze and review file information when receiving a member inquiry to better assist customers request.
  • Transmit information or documents to customers, using computer, mail, or email such as signed contracts, cancelation forms, receipt's, etc.
  • Hear and resolve complaints from customers or the public
  • Hear and resolve complaints from customers or the public

    • 05/2012 to 08/2013
      Customer Service Representative Member Solutions - Hatboro, Pa
      • Confer with customers by telephone to provide information on membership and or services, freeze memberships, cancel accounts, obtain details of complaints and inquiries, etc.
      • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
      • Contact customers to respond to inquiries or to notify them of results or any planned adjustments requested upon completion.
      • Refer unresolved customer grievances to designated departments for further investigation.
      • Collect payments, or arrange for billing if membership shows an outstanding debt due to nonpayment .
      • Update and confirm all member and membership information when speaking and making changes to an account. 
      • Keep records of calls placed and received for reference
      • Perform clerical duties such as sufficient typing, proofreading, faxing, contract review, ability to read and compose emails, etc.
      Education
      07/2008
      High School Diploma: General Education
      William Tennent High School - Warminster, Pa
      07/2008
      Diploma, certificate in CPR and certificate of completion for their Health Sciences Program.: Health Sciences
      Middle Bucks Institute Of Technology - Jamison, Pa
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      Resume Details

      This is a real resume for a Sales Associate in Horsham, Pennsylvania with experience working for such companies as Classic Trophies Inc, Planet Fitness, Town Sports International. This is one of the hundreds of Sales Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Associate resume.

      Previous Companies:

      • Classic Trophies Inc
      • Planet Fitness
      • Town Sports International

      Previous Job Positions:

      • Sales Associate
      • Front Desk Staff
      • Customer Service Representative

      Schools:

      • William Tennent High School
      • Middle Bucks Institute Of Technology

      Level of Education:

      • High School Diploma
      • Diploma, certificate in CPR and certificate of completion for their Health Sciences Program.

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